Sending Mail
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General FAQs
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How to post a registered mail item? What is the delivery time? How to collect it? How to get proof of delivery?
By what time do I need to post a mail item so that it will be stamped a postmark on the day it is posted? When is the cut off time of mailing? When will a mail item reach the recipient?
Are there any prohibitions on mail items?
What is Local Bulk Mail? Is there any discount?
How does Hongkong Post handle underpaid mails?
How is the surcharge calculated?
How is the surcharge settled?
Why does Hongkong Post levy the surcharge on the sender?
Is the current performance pledge for delivering local mail applicable to underpaid mails?
Can the addressee/sender trace the underpaid mail with the reference number shown on the notification?
Can postage labels purchased from the Postage Label Vending Machines be used with stamps?
Can postage labels be used to pay registration fees?
Can postage labels be used after the date of purchase?
Can postage labels be refunded, exchanged or repurchased?
Can envelops be re-used for sending mails?
Local Ordinary Letters and Packets
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Can I send articles of value by ordinary letter?
Should I put the sender’s address on the letter posted?
Local Bulk Mail
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How to arrange and use the different payment methods?
Local CourierPost
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What is the delivery standard of Local CourierPost?
How to open an account?
What is the compensation arrangement?
Local Parcel
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How are non-delivered Local Parcels handled?
What is the enquiry period?
What is the compensation arrangement?
Local Registered Letter/Packet
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Which types of articles must be registered?
How can I trace the item status?
How to lodge enquiry?
How long is the enquiry period?
“My Speedpost” Online Posting
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Reset Password
Register New "My Speedpost" Account
Use email Notification function
Prepare and Print Posting Form
Bulk Air Mail
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Can I pay the fee to exempt from items sortation?
Periodicals
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Do I need to pre-sort the items according to requirement of Bulk Air Mail service?
Can I just mix all mail format when preparing the posting of Bulk Lightweight Mail Items?
Air Mail Letters and Packets
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Under what circumstances will my ordinary letter/packet be charged as “Bulk Posting of Lightweight mail items (Air)”?
Surface Mail Letters and Packets
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Under what circumstances will my ordinary letter/packet be charged as “Bulk Posting of Lightweight mail items (Surface)”?
Bulk posting of lightweight mail items (Air)
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How the postage is calculated if more than 5,000 lightweight items were posted to the same destination in a period of two weeks?
Can I just mix all mail format when preparing the posting of Bulk Lightweight Mail Items?
Bulk posting of lightweight mail items (Surface)
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How the postage is calculated if more than 5,000 lightweight items were posted to the same destination in a period of two weeks?
Can I just mix all mail format when preparing the posting of Bulk Lightweight Mail Items?
Surface Registered Letter/Packet
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Which types of articles must be registered?
How can I trace the item status?
Is there any requirement on customs declaration?
What is the compensation arrangement?
How to lodge enquiry?
How long is the enquiry period?
Air Registered Letter/Packet
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Which types of articles must be registered?
How can I trace the item status?
Is there any requirement on customs declaration?
What is the compensation arrangement?
How to lodge enquiry?
How long is the enquiry period?
Surface Parcel
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Is there any requirement on customs declaration?
What is the compensation arrangement?
Any charges will be levied in case of return of undeliverable parcel?
How to lodge enquiry?
Air Parcel
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Is there any requirement on customs declaration?
What is the compensation arrangement?
Any charges will be levied in case of return of undeliverable parcel?
How to lodge enquiry?
Insurance
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Do I have a certificate of posting after sending an insured letter/packet?
What is the requirement of sealing the envelope?
How to lodge enquiry and compensation?
e-Express+
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How to wrap and pack my items?
Are there restrictions on what I can send?
I'm posting a valuable item. Should I be using e-Express+?
How to trace the delivery status?
What is the compensation policy?
If Partnership with the Post (PWTP) Scheme
Note
has been jointly launched by Hongkong Post and the management office of a housing estate, will inbound e-Express+ items be temporary retained in the management office for occupants’ collection?
If the item is undelivered, how will the item be treated?
Customs Clearance of Outbound Mail
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What are the process for customs clearance?
What should I do to facilitate customs clearance at the time of posting?
What shall I do if the mail item I post is withheld by the customs authority?
Customs Requirements for International Mail - European Union Import Control System 2
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What are the new requirements for submitting electronic customs declaration information for sending mail containing goods to European Union (EU) and Switzerland and Norway?
What mail does the new requirement apply to?
What information does the sender need to provide in the electronic customs declaration?
What is Harmonized System code ?
What are the requirements for electronic customs declaration?
If the sender is a tourist or does not have a local mobile number to receive SMS, how can he/she track the item status?
Where can senders submit electronic customs declaration?
How long does it usually take for preliminary customs assessment?
How does the sender know that the customs needs him to submit additional information?
What should the sender do if he/she does not receive the SMS?
If the sender fails to supplement the customs declaration information within the deadline, how will the mail be handled?
If the customs authority refuses to accept the mail, what can the sender do?
How will the sender know if the customs assessment is completed?
How can I appeal for the customs assessment result?
Will there be any postage refund if the mail fails the pre-assessment by the destination customs authority?
Will there be any compensation for delay under the new requirements?
How can the public enquire about the customs declaration arrangements?
EC-GET
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Does EC-GET provide door delivery service?
Does EC-GET provide door-to-door pick-up service?
How to check the delivery status?
What is the compensation arrangement?
Can the addressee choose another collection point?
If I would like to use EC-GET service with bulk mail, who can I contact?
What is the delivery arrangement of mail item if the storage of the selected convenience store is full?
EC-Ship Online Portal
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Mail Services
Understanding of Mail Services
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Which types of mail items can be sent?
How can senders segregate e-Express+ Service to the US items?
Can Speedpost account senders redeem the bonus points under Speedpost Bonus Point Scheme with the postage for items sent via EC-ship?
Will the credit amount of a Speedpost account customer be deducted when he/she makes an EC-Ship payment with credit cards?
What are the destination countries/service areas?
What is the delivery standard of the items sent?
What are the specifications?
Is there a minimum weight requirement?
Is there a minimum quantity requirement?
Preparation of Shipping Labels
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Is there a validity period for shipping labels created on EC-Ship Online Portal?
Can senders upload a large batch of EC-Ship posting information in one file (e.g. an excel or a csv file)?
Can more than one shipping label be printed on an A4 paper?
Can more than one shipping label be generated at one time?
Can senders change the design or size of an EC-Ship shipping label?
What are the sizes of EC-Ship shipping labels for different postal services?
What payment options are available?
If senders choose to pay for postage by credit card online, are they required to use the same credit card for each postage payment?
Can senders cancel a paid shipping label before posting?
Under what circumstances may a sender apply for a refund for an item? And how may a refund application be submitted?
Posting
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What is the latest time of posting for items sent?
Why the latest time of posting is set?
If details have been incorrectly inputted online, can they be amended manually on the printed shipping labels?
If the sender pays for a shipping label on HKP’s EC-Ship Online Portal, and notice a discrepancy between the declared item weight on the shipping label and the item weight shown on the electronic scale of HKP when posting an item, can the paid shipping label still be used? What is the handling procedure?
Will senders be issued with a Certificate of Posting?
Insured Mail Service
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Can senders purchase extra insurance option?
Mail Tracking Service and Indemnity Terms
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What is the mail tracking service?
What are the indemnity terms for Air Registered Mail, Speedpost (Standard Service) and Air Parcel items sent?
What are the indemnity terms?
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Bulk Mail Services
General
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What is Bulk Mail Service?
What are the benefits of using EC-Ship to prepare bulk posting form?
Types of Bulk Posting
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What types of posting method are supported?
What is Permit Mailing?
What is Postage Prepaid?
Prepare Bulk Posting Statement
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How can I use my permit account when preparing permit mailing bulk posting statement?
How to prepare a bulk posting statement which is going to pay by a Comprehensive Deposit Account(CDA)?
How to prepare a bulk posting statement which is going to pay by a Postage Prepaid Account?
How long will EC-Ship keep my bulk posting records?
Why I cannot find my bulk service when preparing bulk posting statement?
Bulk Posting Procedure
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What is the Bulk Mail Posting Procedure?
After preparing a bulk posting statement in EC-Ship, do I need to prepare Pos487 form for posting?
How to handle the bulk posting statement at counter if the actual posting quantity is less or more than that input in EC-Ship?
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Postage Prepaid Account
Understanding Postage Prepaid Account
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What is Postage Prepaid Account?
Can I update my postage prepaid account information?
Associate PP Account to My EC-ship Account
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How to associate postage prepaid account to My EC-ship account?
How to remove postage prepaid account linkage?
View Invoice and Payment History
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How to view my postage prepaid account invoice and payment history?
How long of my account invoice and payment history can be viewed?
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Comprehensive Deposit Account
Understand CDA
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What is Comprehensive Deposit Account?
Can I update my comprehensive deposit account information in EC-Ship?
Associate CDA to My EC-ship Account
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How to associate comprehensive deposit account (CDA) to My EC-ship account?
How to remove comprehensive deposit account (CDA) linkage?
View Invoice and Payment History
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How to view my CDA invoice and payment history?
How long of my account invoice and payment history can be viewed?
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Permit Account
Understand Permit Account
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What is Permit Account?
Can I update my permit account information in EC-ship?
Associate Permit to My EC-ship Account
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How to associate permit to My EC-ship account?
How to remove permit linkage?
View Invoice and Payment History
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How to view my permit invoice and payment history?
How long of my account invoice and payment history can be viewed?
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EC-ship API
Understand EC-ship API
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What is EC-ship ACI?
Who are potential users?
What is the pre-requisites of using it?
What are the delivery services supporting it?