What is the mail tracking service?

Mail ItemIndemnity Arrangement
(1) Air Registered Mail
(2) Speedpost (Standard Service)
(3) Air Parcel
  • The existing mail tracking service is applicable to items sent via EC-Ship. The sender can trace his/ her item through the following channels:
    • Call Track and Trace System enquiry hotline on 2921 2560
    • Fax (mail tracking fax no.: 2543 0469)
    • Email (email address of Mail Tracing Office: mto@hkpo.gov.hk)
    • Submit an enquiry form (Pos28B)
    • Login to EC-Ship Online Portal
(4) e-Express+ Service
  • e-Express+ Service items destined for overseas destinations are traceable on the websites of their postal administrations or of HKP within six months from the date of posting. Instead of contacting HKP, the sender should trace his/ her items on the aforesaid websites within six months from the date of posting. HKP only accepts indemnity claims for total loss of an item.