FAQ

Can senders cancel a paid shipping label before posting?

Yes.

The sender should go to “Edit/ View Shipping Label” page at EC-Ship Online Portal and complete the following four steps:

• Step 1: Click “Pending for Posting”.
• Step 2: Search for one or more shipping labels.
• Step 3: Click “View” against the shipping label.
• Step 4: Click “Cancel Posting”.

Generally speaking, if the sender cancels a shipping label and clicks the “Refund” button on EC-Ship Online Portal before 8 p.m. on the date of payment, his credit card account will NOT be debited by the credit card company. In other words, HKP will NOT charge the sender for the shipping label.

If the sender cancels the shipping label and clicks the “Refund” button on EC-Ship Online Portal after 8 p.m. on the date of payment, his credit card account has been debited by the credit card company. In other words, HKP has charged the sender for the shipping label. As long as the sender cancels the shipping label and clicks the “Refund” button on EC-Ship Online Portal, he will activate the refund process on the system. The refund will be credited to the credit card account through which the payment was made within two to four months from the date of application.