When mail item is posted, system will issue SMS notification to recipient for the concerned item. Recipient can select another collection point on “Change on Collection Point” webpage (Change of date of door delivery service is not applicable for EC-GET items (item number with prefix AG)) before the time specified in the SMS notification. Hongkong Post does not accept late submission of change request.
Additionally, for recipients who originally opted for collection at the 7-Eleven Convenience store, it is feasible to change the collection point to another post office, iPostal Station or designated 7-Eleven Convenience Store, while postage refunds will not be granted.
For recipients who initially selected a post office or iPostal Station as the designated collection point, it is not feasible to modify the collection point to any convenience store due to potential disparities in weights or postages.