For items posted on or before the cut-off times of a working day, we guarantee on-time delivery# to our service areas*. Otherwise, you will receive a refund on the delivery charge.
# Except for Self-collection Service at iPostal Stations, on Sundays, public holidays, and days when Black Rainstorm Warning or Tropical Cyclone Warning Signal No. 8 or above are hoisted; Service Guarantee of Hongkong Post shall not apply to any interruption of service due to causes beyond Hongkong Post's control including, but not limited to: acts of God, disruptions in transportation networks, adverse weather conditions and pandemic.
* For the items destined to major commercial and industrial areas, the guaranteed delivery time is by 1pm on the next working day. Items sent to other service areas will be delivered by 5pm on the next working day.
Note: Sundays and public holidays are excluded for the purpose of determining the date of posting for all mail items and for performance measurement under the performance pledges.