Type of Tender: Service
Tender Reference: HKP 202410
Procuring Department: Hongkong Post
Subject: Provision of Credit Card Payment Processing Services for Hongkong Post
Description: Provision of Credit Card Payment Processing Services for Hongkong Post for a period of twenty-four months commencing on 1 March 2026 or such other date as may be mutually agreed between the parties in writing
Estimated Quantity: One Job
Contact for Enquiries: Mr Philip Chan, Senior Manager (Cash Management)
Address: Financial Services Division, 5/F, Hongkong Post Building, 8 Wang Kee Street, Kowloon Bay, Kowloon
Phone: (852) 2921 2241
Fax: (852) 2525 1071
Email Address: philip_cm_chan@hkpo.gov.hk
Closing Date: 12:00 noon (Hong Kong Time) on 28 August 2025
Submission of tender:

Tenders must be submitted through paper-based tendering or through Electronic Tendering:

  • For Paper-based tendering
    Tenders must be clearly marked with the tender reference and the subject of the tender on the outside of the envelope (but should not bear any indication which may relate the tender to the tenderer) addressed to the Chairman, Tender Opening Committee, Government Logistics Department and placed in the Government Logistics Department Tender Box situated on the Ground Floor, North Point Government Offices, 333 Java Road, North Point, Hong Kong, before 12:00 noon on 28 August 2025 (Hong Kong Time). Tenders must be deposited in the Tender Box as specified in this tender notice (“Specified Tender Box”) before the tender closing time. Late tenders and tenders not deposited in the Specified Tender Box will not be accepted.

  • For Electronic Tendering
    Tenders must be submitted in accordance with the terms and conditions of use and participation of the e-Tender Box (ETB) before 12:00 noon on 28 August 2025 (Hong Kong Time). Tenders must be submitted through the ETB before the aforementioned time. Late tenders and tenders which the required documents cannot be submitted through the ETB before the aforementioned time will not be accepted.

For Electronic Tendering, please refer to ETB website for details: https://pcms2.gld.gov.hk.

If tropical cyclone signal No. 8 or above is hoisted, or a black rainstorm warning signal or ‘extreme conditions’ announced by the Government is/are in force at any time between 9:00 a.m. and 12:00 noon (Hong Kong Time) on the tender closing date, the tender closing time will be postponed to 12:00 noon (Hong Kong Time) on the first working day after the tropical cyclone signal No. 8 is lowered, or the black rainstorm warning signal or the ‘extreme conditions’ announced by the Government has/have ceased to be in force. In case of blockage of the public access to the location of the Specified Tender Box at any time between 9:00 a.m. and 12:00 noon (Hong Kong time) on the tender closing date, the Government will announce extension of the tender closing time until further notice. Following removal of the blockage, the Government will announce the extended tender closing time as soon as practicable. The above announcements will be made via press releases on the website of the Information Services Department (https://www.info.gov.hk/gia/general/today.htm).

Remarks:
  1. Open tendering is adopted. All interested contractors/suppliers/service providers are invited to tender. The qualifications/conditions for participation and other tender requirements are stipulated in the Terms of Tender in the tender document.
  2. The Government of the Hong Kong Special Administrative Region does not bind itself to accept any tender irrespective of whether the tender is the lowest bid or, as the assessment of the tenders is based on a marking scheme, the tender has the highest combined score of price offer and technical proposal and reserves the right to negotiate with any tenderer about the terms of the offer.
  3. Details of the award of this contract will be published on the Internet at https://www.hongkongpost.hk/en/about_us/tender/notice/award/index.html
Place for collection of tender documents:

The tender documents could be downloaded from the ETB of the Procurement and Contract Management System (PCMS). Information about e-tendering is available on ETB website: (https://pcms2.gld.gov.hk).

Forms of tenders and further particulars are obtainable on this website:

00_ HKP 202410_Tender Form_Supplies [PDF, 3 Pages of 116KB]
01_Content page [PDF, 4 Pages of 65KB]
02_Interpretation [PDF, 15 Pages of 118KB]
03_Part 1_Terms of Tender [PDF, 34 Pages of 246KB]
03_Part 1_Terms of Tender_Annex A to Terms of Tender - Reply slip [PDF, 2 Pages of 19KB]
03_Part 1_Terms of Tender_Annex B to Terms of Tender -Tender Assessment Criteria and Marking Scheme [PDF, 17 Pages of 110KB]
03_Part 1_Terms of Tender_Annex C to Terms of Tender - Guidance Note GN-1 [PDF, 2 Pages of 77KB]
04_Part 2_Condition of Contract_Supplies [PDF, 42 Pages of 375KB]
05_Part 2A_Service Specification [PDF, 14 Pages of 89KB]
06_Part 2B_Contract Schedule A to F [PDF, 20 Pages of 147KB]