Hongkong Post - Hongkong Post Award List for Year 2004

Hongkong Post Award List for Year 2004
Date	Award
Dec	Hong Kong Association For Customer Service Excellence - Customer Service Excellence Award 2004 Function Award - Top Winner & Function Award (Field Service) - Gold Award: Mail Distribution Division Individual Award - Top Winner & Individual Award (Field Service) - Gold Award: Mr YAM Wing-tong, postman of Kowloon East delivery office Function Award (Hotline Service) - Bronze Award: International Mail Division - Speedpost Telephone Pick-up Hotline
Oct	The 5th Annual Call Centre Award Competition Philatelic Bureau Hotline was awarded "Winner of The Contact Centre of The Year 2004" Customer Service Officer of Speedpost/ Local CourierPost Accounts Opening Hotline, Miss Wong Tsz-yan, Coey was awarded "Contact Centre Professional of the Year - Certificate of Merit"
Sep	The SCS's Commendation Scheme Mr LI Chun-ho, Senior Postal Officer Mr CHAN Yiu-hong, Postal Officer Mr OR Shi-hung, Senior Postman Mr LI Kwan-fai, Postman
Aug	Ombudsman Award 2004 for Officers of Public Organizations Mr. TAM Cheuk-kuen Superintendent of Post
Jul	2004 Hong Kong Special Administrative Region Establishment Day Honour List Mr JIM Yiu-cheuk, Superintendent of Post - Medal of Honour Miss LEUNG Suk-ping, Christina, Senior Personal Secretary - Chief Executive's Commendation for Government/Public Service Mr LEUNG Koon-hung, Senior Postman - Chief Executive's Commendation for Government/Public Service
Jun	Commitment to Quality and Performance Excellence Pays Off: Hongkong Post Wins 2004 HKMA Quality Award - Certificate of Excellence 36th Distinguished Salesperson Award Mr. TANG Yau-cheong - Postal Officer(General Post Office / Counter) Mr. PANG Kei-tung - Postal Officer(Mongkok Post Office) Ms. POON Mei-yuk - Postal Officer(Tai Koo Shing Post Office) Hong Kong Occupational Safety & Health Award 2004 Safety Enhancement Program Award - Silver "Improving Occupational Safety and Health Awareness of Bicycle Delivery Beat" represented by Mail Distribution Division/New Territories Safety Management System Award - Bronze "Hongkong Post Safety Management System and CISPROS Level 2 Recognition" represented by Productivity Services Section Next Magazine Top Service Award 2004 (Government Departments and Related Organisations category) Next Magazine - The 15th Top Service Award 2004 Best Staff Award 2nd runner-up Pm Mr. LEE Chung-wing
May	Hongkong Post Awarded Champion of the Civil Service Customer Service Award Scheme 2003/04 "Outstanding Customer Service Award" out of 29 Participating Government Departments Department Award - Hongkong Post (Champion) Team Award Counter Service -Tsim Sha Tsui Post Office (1st runner-up) Front-line Service - Ma On Sha Delivery Office (Merit) Internal Support Service - Financial Services Division (Merit) E-service - Information System Services Division (Champion) Gold Level in the Universal Postal Union EMS Cooperative Certification in 2003
Mar	Winner in a survey project "平等共用在社區" in "government service outlets" category (organised by Barrier-Free City Concerns Alliance)
Feb	Hongkong Post's "To Excel Through Teamwork" Competence Development Program has been awarded with the Excellence in Practice Citation in the organizational learning category in the 2003 American Society for Training and Development (ASTD) Excellence in Practice Program