To avoid unnecessary delay in delivery, simply follow the 3 steps below and it will enable you to prepare your mail items at ease and ensure prompt delivery!
Delay in delivery and non-delivery of mail items are mainly attributed to incorrect or incomplete addresses. To ensure timely and accurate delivery, senders should first check that their mail items bear correct addresses and the addresses are printed or written clearly and accurately on the mail items before posting. This helps prevent a mail item from being returned due to non-delivery. Just a simple step and this will not only facilitate efficient handling of your mail, but also avoid unnecessary processes and wastage of resources, thus benefitting our environment.
How to write a correct address and handle a mail item which is not intended for you?
An online “Mailing Address Format Finder” at Hongkong Post website and Hongkong Post Mobile App is provided to facilitate the general public to easily find the correct mailing address format for local post. It can avoid delivery problems due to incomplete address or incorrect address format. It also enables you to print the address on envelopes or address labels for posting.
Write the sender's name and address in the top left-hand corner on the front of the envelope or anywhere on the back of the envelope to facilitate the return of undeliverable mail.
Last but not least, ensure your mail items bear sufficient postage before posting. Underpaid items are subject to a surcharge and delay in processing and delivery. The surcharge for local underpaid mail items is double the deficiency. Hongkong Post will levy the surcharge on senders for underpaid local items bearing senders’ addresses. For underpaid local items without senders’ addresses, and inward items with insufficient postage, the addressees will be required to settle the surcharge payment. Besides, airmail items bearing insufficient postage will be sent by surface route without giving prior notice. To avoid unnecessary delay in delivery, please ensure sufficient postage has been paid before posting.
Note 1: If the payment is not yet settled within 14 working days, the sender (if given) will be required to collect the mail from the Kowloon Bay Post Office; otherwise, the mail will be disposed of as an undeliverable item, or returned to the postal administration of origin (for inward mail).
Sender has the responsibility to ensure the mail items posted bear sufficient postage. Hongkong Post follows the established procedures in detecting underpaid/unpaid mail.