You have something heavy to send? Just bring your parcel to any post office in Hong Kong.

Service FeaturesOpen/collapse

The service comes with the following features:

Destination Over 200 destinations
Item no. feature Start with the prefix C*
Delivery speed It will take 3 to 120 working days for mail items to reach recipients
Sundays and public holidays are excluded for the purpose of determining the date of posting or arrival in Hong Kong for all mail items and for performance measurement under the performance pledges.
Mail tracking You can check parcel delivery status via our website or direct enquiry, provided track-and-trace information from destination post is available.
Signature service Yes
Certificate of Posting Use multi-part address pack (Pos 652) for posting of international parcel items. For customer using EC-Ship Online Portal, download a Certificate of Posting from the platform within six months from the date of posting.

Remarks: You can lodge mail tracing enquiry via our Mail Tracing Hotline on 2921 2211 or complete the enquiry form (Pos28B) obtainable at Hongkong Post website or any post office.

In the case of damage or loss to a mail item, we will compensate you will be in accordance with the Universal Postal Convention and its Regulations. Compensation varies according to the weight of the parcel. However, the actual compensation of the content of an uninsured parcel paid will not exceed the value shown in the purchase invoice (or in the case of documents, the replacement cost) of the articles lost or the amount of damage sustained and no compensation is paid for indirect loss or loss of profits. You may choose to purchase optional insurance for higher valued items.

ChargesOpen/collapse

The postage rates for Surface Parcel have been adjusted with effective from 1 January 2018.

Please click here to see the extract of surface parcel the postage rates.

How to use the serviceOpen/collapse

You can tender posting via counter. EC-Ship users can also prepare their surface registered mail and surface parcel under the EC-Ship online platform before posting at EC-Ship acceptance counter.

Size and Weight LimitsOpen/collapse

Weight 10 - 30 kg (depending on the destination)
SizeMaximum: Length : 1.5m (XP) / 1.05m (P)
Girth + Length : 3m (XP) / 2m (P) / 2.75m
(including USA & Puerto Rico)
Minimum
(Same as letters):
[Cylindrical] Length + 2 x Diameter : 170mm; Greatest Dimension may not be less than 100mm
[Non-cylindrical] 90mm x 140mm

Where to post the itemsOpen/collapse

Any post office in Hong Kong. EC-Ship users can also prepare their surface registered mail and surface parcel under the EC-Ship online platform before posting at EC-Ship acceptance counter.

Frequently Asked QuestionsOpen/collapse

  1. Is there any requirement on customs declaration?
  2. What is the compensation arrangement?
  3. Any charges will be levied in case of return of undeliverable parcel?
  4. How to lodge enquiry?
 
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