International - Overview

Remark:

  1. There are six to nine tracking points for Speedpost: (1) Posted; (2) Process completed for departure; (3) Handed over to carrier / Left for destination; (4) Arrived at processing centre (inward office of exchange); (5) Presented to customs (if available); (6) Released from Customs (if available); (7) Arrived at delivery office; and (8) Unsuccessful Delivery or (9) Delivered. [(1) to (3) Provided by Hongkong Post; (4) to (9) Provided by destination postal administrations]
  2. There are four tracking points for e-Express service: (1) Posted; (2) Handed over to the carrier / Left for destination; (3) Arrival at processing centre (inward office of exchange); and (4) Delivered. [(1) & (2) Provided by Hongkong Post; (3) & (4) Provided by destination postal administrations]
  3. Tracking points for registered mail/ iMail before leaving Hong Kong: (1) Posted; (2) Handed over to the carrier / Left for destination. Processing and delivery information of mail at destination is supplied by the destination postal administration. According to the international postal operation arrangements of the Universal Postal Union, destination postal administrations are not bound to release processing and delivery information of “International Registered Mail”. Overseas destinations, including the USA, Canada, the Netherlands and Germany, have ceased to provide tracking information of registered mail.
  4. There are four to seven tracking points for Parcel: (1)Posted;(2)Handed over to carrier / Left for destination;(3) Arrived at processing centre (inward office of exchange);(4) Presented to customs (if available) ;(5)Released from Customs (if available);and (6) Unsuccessful Delivery or(7)Delivered。[(1)to(2)are provided by Hongkong Post;(3)to(7)are provided by destination postal administrations]
  5. e-Express Service does not come with service for tracing lost or delayed items. Customers may enquire tracking information of their items on the websites of destination postal administrations or of Hongkong Post (HKP) within six months from the date of posting. HKP only processes indemnity claims for loss of an e-Express item originated from Hong Kong.
  6. The delivery time of Speedpost items varies depending on the destination. Please refer to Speedpost website for details.
  7. The maximum weight of Speedpost items varies depending on the destination. Please refer to Speedpost website for details.
  8. Besides compensation for loss or damage of mail item, Speedpost also provides compensation for delay in delivery of mail item.
  9. Mail items to reach recipients for most destination cities which are subject to situation of flight availability, customs clearance, aviation security check, force majeure events, etc as well as the territory coverage. For destinations in extensive territory like Brazil and Russia, it may take more delivery time. Nevertheless, mail items will be treated as priority mail in the destinations, speeding up mail processing.
  10. Sundays and public holidays are excluded for the purpose of determining the date of posting or arrival in Hong Kong for all mail items and for performance measurement under the performance pledges.

* Information contained in this issue is for general reference only. For latest updates, please visit relevant product webpage. In case of discrepancy between this issue and the webpage, the respective product webpage version shall prevail.

* There are some more business solutions services, please visit "Business Solutions" in the main menu for details.

[Last updated: 5 November 2018]

Accessible Version of the Overview