You have something heavy to send? Just bring your parcel to any post office in Hong Kong.
The service comes with the following features:
|Destination||Over 200 destinations|
|Item no. feature||Start with the prefix C*|
|Delivery speed||It will take 6 to 28 working days for mail items to reach recipients (subject to flight availability and progress of customs clearance and aviation security check, etc.).
Sundays and public holidays are excluded for the purpose of determining the date of posting or arrival in Hong Kong for all mail items and for performance measurement under the performance pledges.
|Mail tracking||You can check parcel delivery status via our website or direct enquiry, provided track-and-trace information from destination post is available.|
|Certificate of Posting||Use multi-part address pack (Pos 652) should be used for posting of international parcel items. For those using EC-Ship Online Portal, please download a Certificate of Posting from the platform within six months from the date of posting.|
Remarks: Customer can lodge mail tracing enquiry to our Mail Tracing Hotline on 2921 2211 or complete the enquiry form (Pos28B) which is obtainable at Hongkong Post website or any post office.
In the case of damage or loss to a mail item, we will compensate you in accordance with the Universal Postal Convention and its Regulations. The size of the compensation varies according to the weight of the parcel. However, the actual compensation of the content of an uninsured parcel paid will not exceed the value shown in the purchase invoice (or in the case of documents, the replacement cost) of the articles lost or the amount of damage sustained, and no compensation is paid for indirect loss or loss of profits. You may choose to purchase optional insurance for higher valued items.
The postage rates for Air Parcel have been adjusted with effective from 1 January 2018.
Please click here to see the extract of air parcel postage rates.
You can either tender posting via counter or through the EC-Ship platform.
|Step 1.||Log on EC-Ship platform.
|Step 2.||Input delivery information, like total weight and delivery address.
|Step 3.||Choose the most suitable mail service according to your need. Input mail items details like value, quantity and weight of the items for customs declaration.|
|Step 4.||Make a payment online by credit card (optional).
|Step 5.||Print out the shipping labels (in triplicate) and pack them in a transparent plastic bag provided by Hongkong Post. Then affix it to the surface of the parcel firmly. We also recommend customers to write the Item No. of parcel that listed on the shipping labels on the surface of the parcel.
|Step 6.||Go to any post offices in Hong Kong for posting.|
|Step 7.||Make up any shortage in postage by cash, EPS or Octopus (Only available in counters installed with Octopus facility) at a counter (if necessary).|
|Step 8.||Receive a transaction summary receipt at spot after posting for record.|
|Weight||10 - 30 kg (depending on the destination)|
|Size||Maximum:||Length: 1.5m (XP) / 1.05m (P)
Girth + Length : 3m (XP) / 2m (P) / 2.75m
(including USA & Puerto Rico)
|Minimum (Same as letters):||[Cylindrical] Length + 2 x Diameter : 170mm; Greatest Dimension may not be less than 100mm
[Non-cylindrical] 90mm x 140mm