You have something heavy to send? Just bring your parcel to any post office in Hong Kong.

Service FeaturesOpen/collapse

The service comes with the following features:

Destination Over 200 destinations
Item no. feature Start with the prefix C*
Delivery speed It will take 6 to 28 working days for mail items to reach recipients (subject to flight availability and progress of customs clearance and aviation security check, etc.).
Sundays and public holidays are excluded for the purpose of determining the date of posting or arrival in Hong Kong for all mail items and for performance measurement under the performance pledges.
Mail tracking You can check parcel delivery status via our website or direct enquiry, provided track-and-trace information from destination post is available.
Signature service Yes
Certificate of Posting Use multi-part address pack (Pos 652) should be used for posting of international parcel items. For those using EC-Ship Online Portal, please download a Certificate of Posting from the platform within six months from the date of posting.

Remarks: Customer can lodge mail tracing enquiry to our Mail Tracing Hotline on 2921 2211 or complete the enquiry form (Pos28B) which is obtainable at Hongkong Post website or any post office.

In the case of damage or loss to a mail item, we will compensate you in accordance with the Universal Postal Convention and its Regulations. The size of the compensation varies according to the weight of the parcel. However, the actual compensation of the content of an uninsured parcel paid will not exceed the value shown in the purchase invoice (or in the case of documents, the replacement cost) of the articles lost or the amount of damage sustained, and no compensation is paid for indirect loss or loss of profits. You may choose to purchase optional insurance for higher valued items.

ChargesOpen/collapse

The postage rates for Air Parcel have been adjusted with effective from 1 January 2018.

Please click here to see the extract of air parcel postage rates.

How to use the serviceOpen/collapse

You can either tender posting via counter or through the EC-Ship platform.

Air Parcel Packaging and Preparation procedure on EC-ship

Step 1. Log on EC-Ship platform.
Step 2. Input delivery information, like total weight and delivery address.
Step 3. Choose the most suitable mail service according to your need. Input mail items details like value, quantity and weight of the items for customs declaration.
Step 4. Make a payment online by credit card (optional).
Step 5. Print out the shipping labels (in triplicate) and pack them in a transparent plastic bag provided by Hongkong Post. Then affix it to the surface of the parcel firmly. We also recommend customers to write the Item No. of parcel that listed on the shipping labels on the surface of the parcel.
Step 6. Go to any post offices in Hong Kong for posting.
Step 7. Make up any shortage in postage by cash, EPS or Octopus (Only available in counters installed with Octopus facility) at a counter (if necessary).
Step 8. Receive a transaction summary receipt at spot after posting for record.

Size and Weight LimitsOpen/collapse

Weight 10 - 30 kg (depending on the destination)
SizeMaximum: Length: 1.5m (XP) / 1.05m (P)
Girth + Length : 3m (XP) / 2m (P) / 2.75m
(including USA & Puerto Rico)
Minimum (Same as letters): [Cylindrical] Length + 2 x Diameter : 170mm; Greatest Dimension may not be less than 100mm
[Non-cylindrical] 90mm x 140mm

Where to post the itemsOpen/collapse

Any post office in Hong Kong.

Frequently Asked QuestionsOpen/collapse

  1. Is there any requirement on customs declaration?
  2. What is the compensation arrangement?
  3. Any charges will be levied in case of return of undeliverable parcel?
  4. How to lodge enquiry?
 
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