If you run an internet business that sells goods online, then try iMail. Tailor-made for shipping small-sized goods, our B2C secure mailing solution takes care of the whole mailing process from mail preparation to delivery outside Hong Kong.

Service FeaturesOpen/collapse

Destination Over 200 destinations
Delivery speed Delivery of iMail to overseas destinations in 4 to 24 working days
Sundays and public holidays are excluded for the purpose of determining the date of posting or arrival in Hong Kong for all mail items and for performance measurement under the performance pledges.
Mail tracking Online track-and-trace information is available only for destinations where the local administration provides the required tracking information.
Signature service For most destinations, signature will be collected from addressee upon delivery
Certificate of Posting

For posting of iMail items, use barcode label and indicate it properly on the Certificate of Posting at the counter. If adhesive barcode label is used for posting of iMail items, enter or upload the barcode numbers onto EC-ship Online Portal when preparing shipping label(s) or posting online to correspond the actual mail item(s) to be posted.

For customer using EC-Ship Online Portal, download a Certificate of Posting from the platform within six months from the date of posting.

Remark: Do keep The Certificate of Posting safety until confirmation of delivery. For the delivery status, please lodge mail tracing enquiry to our Mail Tracing Hotline on 2921 2211 or complete the enquiry form (Pos28B) obtainable from Hongkong Post website or any post office.

In the case of damage or loss to a mail item, we will compensate with reference to the Universal Postal Convention and its Regulations. The maximum compensation amount is HK$320 plus the postage paid (but not include item handling fee). You may choose to purchase optional insurance for higher valued items by paying a premium of $2.8 per item with a maximum coverage of HK$1,000.

Prior to mail posting, customers can click here to check for the “Overseas Post - Service Information by Destination” of the Post Office Guide.

ChargesOpen/collapse

We've divided into three postal zones – according to local operation costs - to calculate the per-kg rate. Please refer to the Destination and Zone Chart for these zoning arrangements.

Zones Destinations Per-Kg Rate (HKD) (Note 1 & 2)
Zone 1
  • Asian countries (except Japan)
$115
Zone 2
  • North American countries
  • Oceania countries
  • European countries (except Eastern European countries and Scandinavian countries)
  • Japan
$135
Zone 3
  • All other destinations, mainly South American countries, African countries, Eastern European countries and Scandinavian countries
$150

The corresponding local handling time is tabulated below:

Local handling time#
Non-peak period^Peak period^
within 2 working days within 4 working days

# No. of working days needed for despatching airmail (posted before the advertised latest time for posting) to the designated air carrier, subject to flight availability.

^ Non-peak period: April - October 2018 and March 2019; Peak period: November 2018 - February 2019.

Sundays and public holidays are excluded for the purpose of determining the date of posting or arrival in Hong Kong for all mail items and for performance measurement under the performance pledges.

New Charges and New Posting Condition (Effective from 1 March 2019)Open/collapse

With effect from 1 March 2019, destination specific postage rate for each destination is offered for iMail Service. Customers would enjoy a more competitive pricing for each destination instead of a zonal pricing rate structure.

Code Destination Postage Rate (HK $/kg) Item Handling Fee (HK $/item)
AF AFGHANISTAN 121 25
AL ALBANIA 104 25
DZ ALGERIA 144 25
AD ANDORRA 181 25
AO ANGOLA 161 25
AI ANGUILLA 176 25
AG ANTIGUA AND BARBUDA 237 25
AR ARGENTINA 122 25
AM ARMENIA 128 25
AW ARUBA 128 25
AU AUSTRALIA 59 32
AT AUSTRIA 118 25
AZ AZERBAIJAN 113 25
XH AZORES 113 25
BS BAHAMAS 237 25
BH BAHRAIN (KINGDOM OF) 92 25
XJ BALEARIC ISLANDS 111 25
BD BANGLADESH 83 25
BB BARBADOS 144 25
BY BELARUS 138 25
BE BELGIUM 65 32
BZ BELIZE 183 25
BJ BENIN 191 25
BM BERMUDA 130 25
BT BHUTAN 111 25
BO BOLIVIA 139 25
BA BOSNIA AND HERZEGOVINA 135 25
BW BOTSWANA 145 25
BR BRAZIL 118 25
BN BRUNEI DARUSSALAM 132 25
BG BULGARIA (REP.) 108 25
BF BURKINA FASO 191 25
BI BURUNDI 111 25
KH CAMBODIA 91 25
CM CAMEROON 212 25
CA CANADA 66 32
XA CANARY ISLANDS 111 25
CV CAPE VERDE 152 25
XK CAROLINE ISLANDS 156 25
KY CAYMAN ISLANDS 191 25
CF CENTRAL AFRICAN REP. 191 25
TD CHAD 191 25
CL CHILE 76 30
CN CHINA, MAINLAND 31 30
CO COLOMBIA 120 25
KM COMOROS 144 25
CG CONGO (REP.) 119 25
CK COOK ISLANDS 127 25
XF CORSICA 107 25
CR COSTA RICA 87 32
CI CÔTE D'IVOIRE (REP.) 153 25
HR CROATIA 126 25
CU CUBA 183 25
CY CYPRUS 117 25
CZ CZECH REP. 122 25
CD DEMOCRATIC REPUBLIC OF THE CONGO 149 25
DK DENMARK 75 32
DJ DJIBOUTI 141 25
DM DOMINICA 204 25
DO DOMINICAN REPUBLIC 127 25
EC ECUADOR 130 25
EG EGYPT 104 25
SV EL SALVADOR 153 25
GQ EQUATORIAL GUINEA 180 25
EE ESTONIA 137 25
SZ ESWATINI 149 25
ET ETHIOPIA 111 25
FK FALKLAND ISLANDS (MALVINAS) 270 25
FO FAROE ISLANDS 104 32
FJ FIJI 157 25
FI FINLAND 128 25
FR FRANCE 68 32
GF FRENCH GUIANA 180 25
PF FRENCH POLYNESIA 155 25
GA GABON 214 25
GM GAMBIA 180 25
GE GEORGIA 148 25
DE GERMANY 62 32
GH GHANA 141 25
GI GIBRALTAR 154 25
GR GREECE 115 25
GL GREENLAND 290 32
GD GRENADA 246 25
GP GUADELOUPE (FRENCH WEST INDIES) 180 25
GU GUAM 85 25
GT GUATEMALA 153 25
GN GUINEA 191 25
GW GUINEA-BISSAU 173 25
GY GUYANA 180 25
HT HAITI 141 25
HN HONDURAS (REP.) 183 25
HU HUNGARY 113 25
IS ICELAND 124 25
IN INDIA 91 25
ID INDONESIA 80 25
IR IRAN 108 25
IQ IRAQ 140 25
IE IRELAND 124 25
IL ISRAEL 72 31
IT ITALY 63 31
JM JAMAICA 181 25
JP JAPAN 31 33
JO JORDAN 93 25
KZ KAZAKHSTAN 128 25
KE KENYA 112 25
KI KIRIBATI 127 25
KP KOREA, NORTH 97 25
KR KOREA, SOUTH 74 25
KW KUWAIT 92 25
KG KYRGYZSTAN 122 25
LA LAO PEOPLE'S DEM. REP. 77 25
LV LATVIA 145 25
LB LEBANON 114 25
LS LESOTHO 144 25
LR LIBERIA 180 25
LI LIECHTENSTEIN 173 25
LT LITHUANIA 135 25
LU LUXEMBOURG 122 25
MK MACEDONIA 144 25
MG MADAGASCAR 115 25
XI MADEIRA 113 25
MW MALAWI 144 25
MY MALAYSIA 75 25
MV MALDIVES 84 25
ML MALI 163 25
MT MALTA 116 25
MP MARIANA ISLANDS 85 25
MQ MARTINIQUE (FRENCH WEST INDIES) 180 25
MR MAURITANIA 191 25
MU MAURITIUS 113 25
MX MEXICO 138 25
MD MOLDOVA 127 25
MC MONACO 122 25
MN MONGOLIA 97 25
ME MONTENEGRO 137 25
MS MONTSERRAT 176 25
MA MOROCCO 119 25
MZ MOZAMBIQUE 122 25
MM MYANMAR 84 25
NA NAMIBIA 144 25
NR NAURU 151 25
NP NEPAL 92 25
NL NETHERLANDS 66 32
AN NETHERLANDS ANTILLES 128 25
NC NEW CALEDONIA 150 25
NZ NEW ZEALAND 55 32
XL NEW ZEALAND ISLANDS TERRITORIES 96 32
NI NICARAGUA 183 25
NE NIGER 191 25
NG NIGERIA 114 25
NO NORWAY 76 32
OM OMAN 100 25
PK PAKISTAN 92 25
PA PANAMA (REP.) 125 25
PG PAPUA NEW GUINEA 135 25
PY PARAGUAY 139 25
PE PERU 122 25
PH PHILIPPINES 73 25
PL POLAND 122 25
PT PORTUGAL 131 25
PR PUERTO RICO 103 25
QA QATAR 122 25
RE RÉUNION 111 25
RO ROMANIA 114 25
RU RUSSIA (RUSSIAN FEDERATION) 65 30
RW RWANDA (RÉP.) 135 25
AS SAMOA (U.S.A. TERRITORY) 159 25
SM SAN MARINO 114 25
ST SAO TOME AND PRINCIPE 173 25
SA SAUDI ARABIA 108 25
SN SENEGAL 153 25
RS SERBIA 106 25
SC SEYCHELLES 114 25
SL SIERRA LEONE 162 25
SG SINGAPORE 32 30
SK SLOVAKIA 121 25
SI SLOVENIA 135 25
SB SOLOMON ISLANDS 159 25
ZA SOUTH AFRICA 108 25
ES SPAIN 72 32
XG SPANISH TERRITORIES OF NORTH AFRICA 111 25
LK SRI LANKA 88 25
KN ST. CHRISTOPHER (ST. KITTS) AND NEVIS 141 25
LC ST. LUCIA 181 25
PM ST. PIERRE AND MIQUELON 133 25
VC ST. VINCENT AND THE GRENADINES 180 25
SD SUDAN 112 25
SR SURINAME 172 25
SJ SPITSBERGEN (SVALBARD) 115 25
SE SWEDEN 82 32
CH SWITZERLAND 70 32
TW TAIWAN 69 25
TJ TAJIKISTAN 88 25
TZ TANZANIA, UNITED REPUBLIC OF 117 25
TH THAILAND 74 25
GS THE TERRITORY OF SOUTH GEORGIA AND SOUTH SANDWICH ISLANDS 270 25
TP TIMOR-LESTE (DEM. REP.) 159 25
TG TOGO 133 25
TO TONGA 159 25
TT TRINIDAD AND TOBAGO 130 25
TN TUNISIA 144 25
TR TURKEY 109 25
TM TURKMENISTAN 88 25
TC TURKS AND CAICOS ISLANDS 237 25
TV TUVALU 159 25
UG UGANDA 135 25
UA UKRAINE 131 25
AE UNITED ARAB EMIRATES 107 25
GB UNITED KINGDOM 65 32
US UNITED STATES OF AMERICA 69 31
UY URUGUAY 142 25
UZ UZBEKISTAN 106 25
VU VANUATU 159 25
VA VATICAN 158 25
VE VENEZUELA, BOLIVARIAN REP. 151 25
VN VIET NAM 74 25
VI VIRGIN ISLANDS (U.S.A.) 69 31
VG VIRGIN ISLANDS, BRITISH 176 25
WS WESTERN SAMOA 159 25
ZM ZAMBIA 128 25
ZW ZIMBABWE 144 25

Please click here to download the new posting condition

How to use the serviceOpen/collapse

Mailing Supplies

  1. You can collect mail bags and bag labels for free at bulk acceptance offices. You can also buy other stationery at these acceptance offices or at ShopThruPost.

    If you choose to make your own labels, please refer to the table below for the specifications of self-adhesive labels for printing all-in-one address labels:

    Specification
    Sheet Size : A4
    Label Size: 210mm(length) x 90mm(height)
    Label Per Sheet : 3
    Color : White
    We recommended printing shipping labels be with a laser printer for easy barcode scanning by HKP's computer system. We may not process the item further if we are unable to scan the barcode with the computer system during Item Acceptance.

Mail Preparation

  1. A permit number for this service shall appear on the top right-hand corner of the envelope. The designs of the impression (40mm wide by 20mm high) are as follows:

  2. All-in-one address labels including sender's and addressee's addresses, item barcode, permit number impression, customs declaration form (CN22/CN23) and air mail impression shall be printed through the EC-ship Online Portal and affixed onto the front cover of each item. Please print your address labels with a laser printer to ensure readability of the barcode.

    The design of the address label is as follows:

Segregation

  1. Refer to the zonal indicator printed on the right-hand-side of the shipping label, and contain items in separate mail bags according to zones and destinations. A mailbag should only contain items of the same zone and the same destination.
  2. If items for certain destinations are not adequate to make up a separate bag, bundle them separately and put them into residual bag(s). To facilitate calculation of the postage charges, please ensure that each residual bag only contains items of the same zone.
  3. Complete and then print two copies of "Posting Statement of iMail Service" (Pos 487R) and one copy of "Certificate of Posting for iMail Service" (Pos 20 (iMail)) by using EC-ship Online Portal. If you do not require any copy of these documents, you can just print one copy of "Posting Statement of iMail Service" (Pos 487R) which is the Post Office Copy. Present them to our counter staff upon posting. Make sure to use a laser printer to print the posting forms in order to facilitate readability of the barcode.
  4. You should attach a bag label to each mail bag. Information that needs to be marked on the bag label includes the date of posting, the permit number, the zone and destination, the bag number, the weight of each bag and the number of items. Please indicate the zone (e.g. 'Z-2' for Zone 2) and circle it on the label.
  5. Note that:
    • Using address labels NOT generated online may lengthen the posting time and processing time required in case of compensation.
    • No item shall bear a non-Hong Kong return address.
    • No single item shall exceed 2kg.
    • All items are subject to the regulations set out in the Post Office Guide.

Preparation of Posting

Present mail with

After Posting

  1. We will upload to the EC-ship Online Portal an Acceptance Report for iMail Service containing the confirmed total weight, charges and details of the posting items, after successfully scanning by the processing centre of HKP. The Item Acceptance Report will be uploaded within 3 working days (non-peak periods) or 7 working days (peak periods) after the date of posting.
  2. Sundays and public holidays are excluded for the purpose of determining the date of posting or arrival in Hong Kong for all mail items and for performance measurement under the performance pledges.
  3. In the event the paid charges were to fall short of the confirmed charges, the sender shall make up the difference immediately. When the paid charges are in excess of the confirmed charges, the sender shall complete and submit an "iMail Service Refund Application" form to the Financial Services Division of HKP for refund.

Size and Weight LimitsOpen/collapse

- Letters, Printed Papers, Small Packets, Literature For The Blind.

Other than roll form Maximum: 900mm in length, width and depth combined; greatest dimension may not exceed 600mm.
Minimum: 90mm x 140mm.
Roll form Maximum: length plus twice the diameter 1,040mm, greatest dimension may not exceed 900mm.
Minimum: length plus twice the diameter 170mm, greatest dimension may not be less than 100mm.
Postcards Maximum: 120mm x 235mm.
Minimum: 90mm x 140mm.
Thickness: not less than 0.25mm.
Parcels Maximum: P: length 1.05m, length and girth combined 2m.
XP: length 1.50m, length and girth combined 3m; but for USA (including Puerto Rico): length 1.50m, length and girth combined 2.75m.
Minimum: same as small letters.

Where to post the itemsOpen/collapse

Hong Kong

Remark: General Post Office does not accept iMail posting on Sunday and Public Holidays.

Kowloon

New Territories

Outlying Islands

Frequently Asked QuestionsOpen/collapse

  1. What are the posting conditions?
  2. If I post 20 items for the first destination, can I post less than 20 items to other destinations?
  3. What is the coverage?
  4. What is the delivery standard?
  5. Why customers are not allowed to subscribe or withdraw the optional insurance service over the counter?
  6. Which party to contact for enquires and claims related to iMail optional insurance?
  7. Is there any sign-up fee?
  8. How to cancel my account?
  9. Can I use the mail barcode label collected from counters for posting of iMail items?
  10. Why should I use EC-ship Online Portal for mail preparation?
  11. What type of printer should I use for printing posting forms and address labels?
  12. What should I do if there is any discrepancy in the posting information on the Item Acceptance Report?
  13. How can I trace my mail?
  14. What is the period allowed for mail tracing?
  15. What is the compensation?
  16. If I cannot log in to the account, what can I do?
  17. If I cannot upload the file to EC-Ship online portal through "Batch Upload Function", what can I do?
  18. How long is the posting records that I can check at the EC-Ship online portal?
  19. Where can I find the list of destination codes?
 
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