If you run an internet business that sells goods online, then try iMail. Tailor-made for shipping small-sized goods, our B2C secure mailing solution takes care of the whole mailing process from mail preparation to delivery outside Hong Kong.

Service FeaturesOpen/collapse

Destination Over 200 destinations
Delivery Speed

Delivery of iMail to overseas destinations in 4 to 24 working days
Sundays and public holidays are excluded for the purpose of determining the date of posting or arrival in Hong Kong for all mail items and for performance measurement under the performance pledges.

For delivery standards of individual destinations, please refer to "Postage Rates and Services" – Pos 15 Supplement.

Mail Tracking Online track-and-trace information is available only for destinations where the local administration provides the required tracking information.
Signature Service For most destinations, signature will be collected upon delivery.
Certificate of Posting Certificate of Posting is available for download from the EC-Ship Online Portal within six months from the date of posting.
Compensation In the case of damage or loss to a mail item, the maximum compensation amount will be determined subject to the regulations of the Universal Postal Union. The compensation amount is the declared value on the Item Acceptance Report for iMail Service, or HK$320 at maximum (whichever is lower) plus the postage paid applicable to kg charge only, with the exception of item handling fees and insurance premiums. You may choose to purchase optional insurance for higher valued items by paying a premium of $2.8 per item with a maximum coverage of HK$1,000.

Remark: Do keep The Certificate of Posting safely until confirmation of delivery. For the delivery status, can be traced starting from 2 weeks and within 5 months after the date of posting. In case of enquiry, you may

  1. access our website at http://www.hongkongpost.hk (under normal circumstances, only delivery status up to departure from Hong Kong will be provided), or
  2. call the enquiry hotline of Track and Trace System at 2921 2560, or
  3. complete and submit an online enquiry form on EC-ship Online Portal.

Prior to mail posting, customers can click here to check for the “Overseas Post - Service Information by Destination” of the Post Office Guide.

ChargesOpen/collapse

With effect from 1 March 2019, destination specific postage rate for each destination is offered for iMail Service. Customers would enjoy a more competitive pricing for each destination instead of a zonal pricing rate structure.

Code Destination Postage Rate
(HK $/kg)
Item Handling Fee
(HK $/item)
AF Afghanistan 121 25
AL Albania 104 25
DZ Algeria 144 25
AD Andorra 181 25
AO Angola 161 25
AI Anguilla 176 25
AG Antigua And Barbuda 237 25
AR Argentina 122 25
AM Armenia 128 25
AW Aruba 128 25
AU Australia 59 32
AT Austria 118 25
AZ Azerbaijan 113 25
XH Azores 113 25
BS Bahamas 237 25
BH Bahrain (Kingdom Of) 92 25
XJ Balearic Islands 111 25
BD Bangladesh 83 25
BB Barbados 144 25
BY Belarus 138 25
BE Belgium 65 32
BZ Belize 183 25
BJ Benin 191 25
BM Bermuda 130 25
BT Bhutan 111 25
BO Bolivia 139 25
BA Bosnia And Herzegovina 135 25
BW Botswana 145 25
BR Brazil 118 25
BN Brunei Darussalam 132 25
BG Bulgaria (Rep.) 108 25
BF Burkina Faso 191 25
BI Burundi 111 25
KH Cambodia 91 25
CM Cameroon 212 25
CA Canada 66 32
XA Canary Islands 111 25
CV Cape Verde 152 25
XK Caroline Islands 156 25
KY Cayman Islands 191 25
CF Central African Rep. 191 25
TD Chad 191 25
CL Chile 76 30
CN China, Mainland 31 30
CO Colombia 120 25
KM Comoros 144 25
CG Congo (Rep.) 119 25
CK Cook Islands 127 25
XF Corsica 107 25
CR Costa Rica 87 32
CI Côte D'ivoire (Rep.) 153 25
HR Croatia 126 25
CU Cuba 183 25
CY Cyprus 117 25
CZ Czech Rep. 122 25
CD Democratic Republic Of The Congo 149 25
DK Denmark 75 32
DJ Djibouti 141 25
DM Dominica 204 25
DO Dominican Republic 127 25
EC Ecuador 130 25
EG Egypt 104 25
SV El Salvador 153 25
GQ Equatorial Guinea 180 25
EE Estonia 137 25
SZ Eswatini 149 25
ET Ethiopia 111 25
FK Falkland Islands (Malvinas) 270 25
FO Faroe Islands 104 32
FJ Fiji 157 25
FI Finland 128 25
FR France 68 32
GF French Guiana 180 25
PF French Polynesia 155 25
GA Gabon 214 25
GM Gambia 180 25
GE Georgia 148 25
DE Germany 62 32
GH Ghana 141 25
GI Gibraltar 154 25
GR Greece 115 25
GL Greenland 290 32
GD Grenada 246 25
GP Guadeloupe (French West Indies) 180 25
GU Guam 85 25
GT Guatemala 153 25
GN Guinea 191 25
GW Guinea-Bissau 173 25
GY Guyana 180 25
HT Haiti 141 25
HN Honduras (Rep.) 183 25
HU Hungary 113 25
IS Iceland 124 25
IN India 91 25
ID Indonesia 80 25
IR Iran 108 25
IQ Iraq 140 25
IE Ireland 124 25
IL Israel 72 31
IT Italy 63 31
JM Jamaica 181 25
JP Japan 31 33
JO Jordan 93 25
KZ Kazakhstan 128 25
KE Kenya 112 25
KI Kiribati 127 25
KP Korea, North 97 25
KR Korea, South 74 25
KW Kuwait 92 25
KG Kyrgyzstan 122 25
LA Lao People's Dem. Rep. 77 25
LV Latvia 145 25
LB Lebanon 114 25
LS Lesotho 144 25
LR Liberia 180 25
LI Liechtenstein 173 25
LT Lithuania 135 25
LU Luxembourg 122 25
MK Macedonia 144 25
MG Madagascar 115 25
XI Madeira 113 25
MW Malawi 144 25
MY Malaysia 75 25
MV Maldives 84 25
ML Mali 163 25
MT Malta 116 25
MP Mariana Islands 85 25
MQ Martinique (French West Indies) 180 25
MR Mauritania 191 25
MU Mauritius 113 25
MX Mexico 138 25
MD Moldova 127 25
MC Monaco 122 25
MN Mongolia 97 25
ME Montenegro 137 25
MS Montserrat 176 25
MA Morocco 119 25
MZ Mozambique 122 25
MM Myanmar 84 25
NA Namibia 144 25
NR Nauru 151 25
NP Nepal 92 25
NL Netherlands 66 32
AN Netherlands Antilles 128 25
NC New Caledonia 150 25
NZ New Zealand 55 32
XL New Zealand Islands Territories 96 32
NI Nicaragua 183 25
NE Niger 191 25
NG Nigeria 114 25
NO Norway 76 32
OM Oman 100 25
PK Pakistan 92 25
PA Panama (Rep.) 125 25
PG Papua New Guinea 135 25
PY Paraguay 139 25
PE Peru 122 25
PH Philippines 73 25
PL Poland 122 25
PT Portugal 131 25
PR Puerto Rico 103 25
QA Qatar 122 25
RE Réunion 111 25
RO Romania 114 25
RU Russia (Russian Federation) 65 30
RW Rwanda (Rép.) 135 25
AS Samoa (U.S.A. Territory) 159 25
SM San Marino 114 25
ST Sao Tome And Principe 173 25
SA Saudi Arabia 108 25
SN Senegal 153 25
RS Serbia 106 25
SC Seychelles 114 25
SL Sierra Leone 162 25
SG Singapore 32 30
SK Slovakia 121 25
SI Slovenia 135 25
SB Solomon Islands 159 25
ZA South Africa 108 25
ES Spain 72 32
XG Spanish Territories Of North Africa 111 25
LK Sri Lanka 88 25
KN St. Christopher (St. Kitts) And Nevis 141 25
LC St. Lucia 181 25
PM St. Pierre And Miquelon 133 25
VC St. Vincent And The Grenadines 180 25
SD Sudan 112 25
SR Suriname 172 25
SJ Spitsbergen (Svalbard) 115 25
SE Sweden 82 32
CH Switzerland 70 32
TW Taiwan 69 25
TJ Tajikistan 88 25
TZ Tanzania, United Republic Of 117 25
TH Thailand 74 25
GS The Territory Of South Georgia And South Sandwich Islands 270 25
TP Timor-Leste (Dem. Rep.) 159 25
TG Togo 133 25
TO Tonga 159 25
TT Trinidad And Tobago 130 25
TN Tunisia 144 25
TR Turkey 109 25
TM Turkmenistan 88 25
TC Turks And Caicos Islands 237 25
TV Tuvalu 159 25
UG Uganda 135 25
UA Ukraine 131 25
AE United Arab Emirates 107 25
GB United Kingdom 65 32
US United States Of America 69 31
UY Uruguay 142 25
UZ Uzbekistan 106 25
VU Vanuatu 159 25
VA Vatican 158 25
VE Venezuela, Bolivarian Rep. 151 25
VN Viet Nam 74 25
VI Virgin Islands (U.S.A.) 69 31
VG Virgin Islands, British 176 25
WS Western Samoa 159 25
ZM Zambia 128 25
ZW Zimbabwe 144 25

The corresponding local handling time is tabulated below:

Local handling time#
Non-peak period^ Peak period^
within 2 working days within 4 working days

# No. of working days needed for despatching airmail (posted before the advertised latest time for posting) to the designated air carrier, subject to flight availability.

^ Non-peak period: March to October; Peak period: November to February of next calendar year.

Sundays and public holidays are excluded for the purpose of determining the date of posting or arrival in Hong Kong for all mail items and for performance measurement under the performance pledges.

Posting Terms and ConditionsOpen/collapse

Minimum Posting Thereshold The number of items should be no less than 20 for each destination and the average weight per item in the same posting should be no less than 100g. Therefore the minimum posting weight for each destination is 2 kg.
Posting Weight Limits

Maximum Weight

  • Each mail bag: 30 kg (20 kg for United Kingdom and Switzerland)

Minimum Weight

  • Each destination: 2 kg
Item Weight Limits

Maximum Weight

  • Each item: 2kg

Minimum Weight

  • The average weight per item in the same posting must be no less than 100g
Posting Method

Permit Mailing

A Permit Number shall appear on the top right-hand corner of the envelop. The impression (40mm wide by 20mm high) is shown below.

Please apply to the Postmaster General (Financial Services Division, Hongkong Post Headquarters, 2 Connaught Place, Hong Kong) for the permit mail service beforehand. Please click here to obtain the application forms for iMail service.

Customers should prepare “Posting Statement of iMail Service” (Pos 487R) on EC-Ship Online Portal before posting. Printing of an extra copy of Pos 487R and “Certificate of Posting of iMail Service” (Pos 20(iMail)) is available for record purpose.

Permit mailing account on the posting statement and imprinted on mail items are used for identification as the same posting. For example, mail items sent in different consignments bearing the same permit mailing account will be counted as the same posting.

Payment Method

Permit Deposit Account, Cash, EPS, credit cards or cheques (by prior arrangement with Financial Services Division). Payment by postage stamp or postage label purchased from Postage Label Vending Machine (PLVM) is not applicable.

For payment by Permit Deposit Account, customers should maintain sufficient deposit for immediate postage settlement upon posting.

Please refer to the terms & conditions of EC-Ship on the payment terms.

Mail Segregation

Customers are required to segregate mail items by destination, i.e. each mail bag should contain items to the same destination.

With effect from 1 March 2019, posting arrangement for “residual bag” is discontinued.

If mailbags are found containing items to mixed destinations, Hongkong Post reserve the right to return the whole lodgement to senders.

Individual Mail Item and All-in-one Address Label

All-in-one address labels including sender's and addressee's addresses, item barcode, permit number impression, customs declaration form (CN22/CN23) and air mail impression shall be printed through the EC-Ship Online Portal and affixed onto the front cover of each item. Please print your address labels with a laser printer to ensure readability of the barcode.

The design of the address label is as follows:

Using address labels NOT generated from EC-Ship Online Portal may subject to delay on mail handling and processing of compensation if applicable.

Mail should not bear a non-Hong Kong return address or enclose mail sent on behalf of other senders in Hong Kong.

Printing of All-in-one Address Labels

Please print the all-in-one address labels according to the following specifications:

Specification
Sheet Size: A4
Label Size: 210mm(length) x 90mm(height)
Label Per Sheet: 3
Color: White
We recommended printing shipping labels by using a laser printer for easy barcode scanning by Hongkong Post’s computer system. We may not process the item further if we are unable to scan the barcode with the computer system during Item Acceptance.
Bag Labels and Mailing Supplies Mail bags and bag labels can be collected for free at any Bulk Acceptance Offices. A bag label should be attached to each mail bag. Information including the date of posting, the permit number, destination, the bag number, the weight of each bag, the number of items should be clearly indicated on each bag label.
Item Level and Bag Level Checking

The "Posting Statement of iMail Service" (Pos 487R) is required for acceptance on bag level. The acceptance process has not yet completed until mailbags are subsequently forwarded to the processing centre of Hongkong Post, where the mailbags are opened and acceptance on item level is performed. Postings not complying with iMail service posting Terms & Conditions would be returned to senders.

Bag Weight & No. of Item

  • The postage payable will be final subject to
    1. actual bag weight shown on the electronic scale of Hongkong Post;
    2. actual number of items checked by Hongkong Post;
    3. the prevailing (i) postage charge in kg; and (ii) the handling fee per item of the destination.
  • In the event that the paid amount fall short of the total postage payable, the sender shall make up the difference immediately. When the paid amount is in excess of the total postage payable, the sender shall complete and submit an "iMail Service Refund Application" form to the Financial Services Division of Hongkong Post for refund.

An “Acceptance Report for iMail Service” containing the confirmed total weight, charges and details of the posting items will be uploaded to the EC-Ship Online Portal after successfully scanning by the processing centre of Hongkong Post. The “Acceptance Report for iMail Service” will be uploaded within 3 working days (non-peak periods) or 7 working days (peak periods) after the date of posting.

Size and Weight LimitsOpen/collapse

Weight 2kg or below
Size

Same as the size of normal air mail letters and packets

Please click here for details

Where to post the itemsOpen/collapse

Please click here to see the list of bulk acceptance offices and their acceptance hours.

Frequently Asked QuestionsOpen/collapse

  1. Why customers are not allowed to subscribe or withdraw the optional insurance service over the counter?
  2. Which party to contact for enquires and claims related to iMail optional insurance?
  3. Can I use the mail barcode label collected from counters for posting of iMail items?
  4. What can I do with the EC-ship Online Portal for mail preparation?
  5. What type of printer should I use for printing posting forms and address labels?
  6. What should I do if there is any discrepancy in the posting information on the Item Acceptance Report?
  7. How can I trace my mail?
  8. What is the period allowed for mail tracing?
  9. What is the compensation?
  10. If I cannot upload the file to EC-Ship online portal through "Batch Upload Function", what can I do?
  11. How long is the posting records that I can check at the EC-Ship online portal?
 
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