For those who often shop or trade online, e-Express service offers essential online tracking data of the items. You can have a speedy and affordable solution for sending commodities to your customers.

Service FeaturesOpen/collapse

The service comes with the following features:

Destination United States, Canada, Mexico, Brazil, France, Belgium, Germany, Netherlands, Switzerland, Luxembourg, United Kingdom, Ireland, Spain, Portugal, Denmark, Finland, Norway, Sweden, Latvia, Poland, Austria, Hungary, Serbia, Turkey, Israel, Lebanon, Russia, Mainland China, Japan, South Korea, Macao, Viet Nam, Cambodia, Singapore, Malaysia, Thailand, Philippines, Indonesia, Australia, New Zealand and South Africa.
Item no. Start with the prefix "L".
Delivery Speed

It may take 7 to 14 working days for mail items to reach recipients for most destination cities which are subject to situation of flight availability, customs clearance, aviation security check, force majeure events, etc as well as the territory coverage. For destinations in extensive territory like Russia, Brazil and Mexico, it may take more delivery time. Nevertheless, mail items will be treated as priority mail in the destinations, speeding up mail processing.

Sundays and public holidays are excluded for the purpose of determining the date of posting or arrival in Hong Kong for all mail items and for performance measurement under the performance pledges.

Mail Tracking Data

Many overseas destinations, including the USA, Canada, the Netherlands and Germany, will not provide delivery status for registered mail. If tracking information is of prime concern to both the sender and the recipient, e-Express Service is the best option for you.

There are four tracking points: (1) Acceptance at counter; (2) Handed over to the carrier / Left for destination; (3) Arrival at overseas mail processing centre; and (4) Delivered.

Signature Service Not available.
Certificate of Posting A Certificate of Posting can be downloaded from EC-Ship Online Platform within six months from the date of posting.
Mail Segregation (applicable to USA) Before tendering items for posting, senders are required to segregate mail items according to the cities (Offices of Exchange) assigned by the EC-Ship Online Platform. For example SFO / ORD / JFK, office of exchange will be shown in shipping label:
office of exchange will be shown in shipping label

e-Express Service items destined for overseas destinations are traceable on the websites of their postal administrations or of Hongkong Post (HKP) within six months from the date of posting. Instead of contacting HKP, the sender should trace his/ her items on the aforesaid websites within six months from the date of posting. HKP only accepts indemnity claims for total loss of an item (except mail items destined to Mexico and South Africa.)

The Compensation Clause on e-Express Service

Due to the substantial reduction in flight frequencies by airlines arising from the COVID-19 pandemic, there is serious disruption to postal services worldwide. Amid this challenging situation, overseas postal administrations also notify Hongkong Post that normal delivery standards cannot be guaranteed as severe delays are expected in processing inbound mail. Under such circumstances, even when the successful delivery status or the attempted delivery status of an e-Express Service item is not yet displayed on the websites of destination postal administrations or that of HKP (whichever shows the latest status of a mail item) within two months after the date of posting, the item will not be considered as total loss due to the special circumstances.

Any claim for compensation for e-Express items posted on or after 9 March 2020 solely based on no delivery status, will not be entertained until further notice.

For e-Express items posted before 9 March 2020, if HKP is satisfied that direct loss has been sustained by the claimant as a result of the total loss of the item, an indemnity up to the following limits is payable to the claimant:

  1. HK$1,000 (for any item weighing 500g or above); or
  2. HK$500 (for any item weighing less than 500g).

The claimant should provide the receipt/invoice to substantiate the value of contents/the replacement cost of documents, which should tally with the information stated on the shipping label. No refund of postage shall be made to the claimant under any circumstances. Hongkong Post has the right to recover the full amount of the compensation and postage refund if the mail item is subsequently delivered to the addressee or returned to the sender.

No investigation will be conducted by HKP and no compensation whatsoever will be payable by HKP to the sender in the following cases. The sender shall not make any claim for compensation in the following cases:

  1. confiscation of a postal item or long processing time resulting from customs clearance;
  2. delay in delivery or confiscation of a postal item resulting from payment of fine, charges or tax by the sender as requested by customs authorities;
  3. failure of customs clearance or seizure or detention of a postal item by customs authorities resulting from unclear description (e.g. only indicated as "sample" or "merchandise" without detailed description of the item), or false, misleading or incomplete declaration;
  4. loss of a postal item caused by disasters, political risks, strikes, nuclear explosions, wars or any events of force majeure beyond the reasonable control of HKP;
  5. a postal item containing any of the prohibited items listed in the Post Office Guide;
  6. damage of the partial or entire postal item during dispatch or delivery;
  7. delay in dispatch or delivery of a postal item;
  8. partial or entire content missing of a postal item during dispatch or delivery;
  9. return of a postal item for any reasons;
  10. incorrect address, incorrect posting or incorrect delivery;
  11. loss or damage of a postal item during the return process.

You may choose for extra insurance coverage (except mail items destined for Mexico and South Africa) by paying a flat rate premium of $10.5 per item with a maximum coverage of HK$5,000.

Please click here to read the full compensation terms and conditions of e-Express service.

Prior to mail posting, customers can click here to check for the “Overseas Post - Service Information by Destination” of the Post Office Guide.

PostageOpen/collapse

Please click here to see the details of the postage and also the postage for the key weight-steps.

Sender can also use postage calculator for estimated postage and availability of services.

Current Service Availability (Updated on 31 March 2021)Open/collapse

The service is open to a total of 30 destinations as follows:

Continent Destination
Asia China, Japan, Indonesia, Macao, the Philippines, Singapore, Thailand, Vietnam and South Korea
North America United States
Oceania Australia
Central and South America Mexico
Europe Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Luxembourg, the Netherlands, Norway, Poland, Portugal, Serbia, Spain, Sweden, Switzerland, Turkey and the United Kingdom

Destination postal operations are still under the influence of the pandemic and delays in mail delivery are expected.

Hongkong Post would continue to keep close communication with airlines for air space supply and also destination postal administrations on processing inbound mails with a view to resuming the service to more destinations.

Please stay tuned with us and visit our website for update.
www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_1047.html

How to use the serviceOpen/collapse

Customers can click the following link to watch a video on how to prepare of e-Express mail item for posting:
https://youtu.be/zUppflTGikg

1. Log on to the EC-Ship Online Platform, then input or upload delivery information.
2. Make a payment online by credit card (optional).
3. Print out a shipping label and affix it to the surface of a mail item.
4. Go to a post office for posting (except mobile post office).
5. Make up any shortage in postage at counter by cash, EPS or Octopus
6. Receive a posting receipt for your record.
7. Download a Certificate of Posting on EC-Ship within 6 months from the date of posting.

Size and Weight LimitsOpen/collapse

Weight Limit 2kg or below
Size Limit

Same as the size of ordinary letters and packets

[Roll form] Length plus twice the diameter must not exceed 1,040 mm and the greatest dimension must not exceed 900 mm.

[Non-roll form] length, width and depth combined must not exceed 900 mm and the greatest dimension must not exceed 600 mm.

Please click here for details

Where to post the itemsOpen/collapse

All post offices (except mobile post offices) can accept mail prepared by EC-Ship posting (including e-Express mail).

Frequently Asked QuestionsOpen/collapse

  1. How to wrap and pack my items?
  2. Are there restrictions on what I can send?
  3. I’m posting a valuable item. Should I be using e-Express?
  4. How to trace the delivery status of e-Express items?
  5. What is the compensation policy for e-Express Service items?
  6. If Partnership with the Post (PWTP) SchemeNote has been jointly launched by Hongkong Post and the management office of a housing estate, will inbound e-Express items be temporary retained in the management office for occupants’ collection?
 
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