For those who often shop or trade online, e-Express service offers essential online tracking data of the items. You can have a speedy and affordable solution for sending commodities to your customers. Recently, the e-Express service has been extended to Mainland China, Finland, Ireland, Belgium, Portugal, Poland and Turkey. Alongside with the current service, e-Express now covers 33 destinations around the world to help you save more on heavy items! Post now!

Good news! From 1 December 2018 to 28 February 2019, Hongkong Post will offer a 10% discount for all e-Express items to USA for a period of 3 months. For details of US postage, please click here.

Service FeaturesOpen/collapse

The service comes with the following features:

Destination United States, Canada, Brazil, France, Belgium, Germany, Netherlands, Switzerland, United Kingdom, Ireland, Spain, Portugal, Denmark, Finland, Norway, Sweden, Poland, Turkey, Israel, Russia, Mainland China, Japan, South Korea, Macao, Viet Nam, Cambodia, Singapore, Malaysia, Thailand, Philippines, Indonesia, Australia and New Zealand.
Item no. Start with the prefix "L".
Delivery Speed

It may take 7 to 14 working days for mail items to reach recipients for most destination cities which are subject to situation of flight availability, customs clearance, aviation security check, force majeure events, etc as well as the territory coverage. For destinations in extensive territory like Brazil and Russia, it may take more delivery time. Nevertheless, mail items will be treated as priority mail in the destinations, speeding up mail processing.

Sundays and public holidays are excluded for the purpose of determining the date of posting or arrival in Hong Kong for all mail items and for performance measurement under the performance pledges.

Mail Tracking Data

Many overseas destinations, including the USA, Canada, the Netherlands and Germany, will not provide delivery status for registered mail. If tracking information is of prime concern to both the sender and the recipient, e-Express Service is the best option for you.

There are four tracking points: (1) Acceptance at counter; (2) Handed over to the carrier / Left for destination; (3) Arrival at overseas mail processing centre; and (4) Delivered.

Signature Service Not available.
Certificate of Posting A Certificate of Posting can be downloaded from EC-Ship Online Platform within six months from the date of posting.
Mail Segregation (applicable to USA) Before tendering items for posting, senders are required to segregate mail items according to the cities (Offices of Exchange) assigned by the EC-Ship Online Platform.

e-Express Service items destined for overseas destinations are traceable on the websites of their postal administrations or of Hongkong Post (HKP) within six months from the date of posting. Instead of contacting HKP, the sender should trace his/ her items on the aforesaid websites within six months from the date of posting. HKP only accepts indemnity claims for total loss of an item.

In case the successful delivery status or the attempted delivery status of an e-Express Service item is still not displayed on the websites of destination postal administrations (or on the website of HKP, whichever shows the latest status of a mail item) two month after the date of posting, the item will be considered a total loss. If HKP is satisfied that direct loss has been sustained by the claimant as a result of the total loss of the item, an indemnity up to the following limits is payable to the claimant:

  1. HK$1,000 (for any item weighing 500g or above); or
  2. HK$500 (for any item weighing less than 500g).

The claimant should provide the receipt/invoice to substantiate the value of contents/the replacement cost of documents, which should tally with the information stated on the shipping label. No refund of postage shall be made to the claimant under any circumstances.

You can purchase extra insurance coverage by paying a premium of $11 per item with a maximum coverage of HK$5,000.

Prior to mail posting, customers can click here to check for the “Overseas Post - Service Information by Destination” of the Post Office Guide.

ChargesOpen/collapse

Good news! From 1 December 2018 to 28 February 2019, Hongkong Post will offer a 10% discount for all e-Express items to USA for a period of 3 months. For details of US postage, please click here.

Postage rates depend on the weight of an item and its destination. The postage rates for e-Express Service items of different weights destined for United States, Canada, Brazil, France, Belgium, Germany, Netherlands, Switzerland, United Kingdom, Ireland, Spain, Portugal, Denmark, Finland, Norway, Sweden, Poland, Turkey, Israel, Russia, Mainland China, Japan, South Korea, Macao, Viet Nam, Cambodia, Singapore, Malaysia, Thailand, Philippines, Indonesia, Australia and New Zealand are as follows:

Postage Rates

Weight per item (g) Postage(HK$)
Canada Brazil France Belgium Germany Netherlands
50g or below $40.0 $40.0 $28.0 $38.0 $32.0 $41.0
Over 50g - 100g $42.0 $42.0 $32.0 $42.0 $35.0 $43.0
over 100g for each additional 10g
Over 100g - 500g $0.9 $1.0 $0.9 $1.3 $1.0 $0.9
over 500g for each additional 10g
Over 500g - 2000g $0.8 $0.9 $0.8 $1.3 $1.0 $0.9

For details of US postage, please click here. The US delivery area includes US P.O. box, overseas US military bases and all overseas territories of the US (e.g. Samoa, Guam, Mariana Islands, Puerto Rico, Virgin Islands of the U.S.A., etc.).

Weight per item (g) Postage(HK$)
Switzerland United Kingdom Ireland Spain Portugal Denmark Finland
50g or below $34.0 $36.0 $40.0 $43.0 $40.0 $41.0 $38.0
Over 50g - 100g $35.0 $42.0 $44.0 $45.0 $44.0 $45.0 $42.0
over 100g for each additional 10g
Over 100g - 500g $0.8 $1.1 $1.3 $0.8 $1.3 $1.0 $1.3
over 500g for each additional 10g
Over 500g - 2000g $0.7 $1.1 $1.3 $0.8 $1.3 $0.9 $1.3

Weight per item (g) Postage(HK$)
Norway Sweden Poland Turkey Israel Russia Mainland China
50g or below $39.0 $41.0 $38.0 $38.0 $36.0 $27.0 $30.0
Over 50g - 100g $41.0 $45.0 $42.0 $42.0 $40.0 $29.0 $32.0
over 100g for each additional 10g
Over 100g - 500g $0.8 $1.0 $1.3 $1.3 $0.9 $1.0 $0.5
over 500g for each additional 10g
Over 500g - 2000g $0.7 $0.9 $1.3 $1.3 $0.9 $0.9 $0.4

Weight per item (g) Postage(HK$)
Japan South Korea Macao Viet Nam Cambodia Singapore Malaysia
50g or below $29.0 $31.0 $27.0 $28.0 $28.0 $26.0 $28.0
Over 50g - 100g $31.0 $32.0 $28.0 $30.0 $30.0 $27.0 $30.0
over 100g for each additional 10g
Over 100g - 500g $0.5 $0.3 $0.4 $0.5 $0.6 $0.4 $0.4
over 500g for each additional 10g
Over 500g - 2000g $0.4 $0.3 $0.4 $0.5 $0.6 $0.4 $0.4

Weight per item (g) Postage(HK$)
Thailand Philippines Indonesia Australia New Zealand
50g or below $32.0 $32.0 $28.0 $33.0 $33.0
Over 50g - 100g $33.0 $33.0 $30.0 $36.0 $35.0
over 100g for each additional 10g
Over 100g - 500g $0.5 $0.5 $0.4 $0.8 $0.7
over 500g for each additional 10g
Over 500g - 2000g $0.5 $0.5 $0.4 $0.7 $0.7

Remark: Service to Macao despatched by Surface

Local Handling Times

Local handling time#
Non-Peak Period^ Peak Period^
within the same day or the following working day within 2 working days

# No. of working days needed for despatching airmail (posted before the advertised latest time for posting) to the designated air carrier, subject to flight availability.

^ Non-peak period: April - October 2018 and March 2019; Peak period: November 2018 - February 2019.

Sundays and public holidays are excluded for the purpose of determining the date of posting or arrival in Hong Kong for all mail items and for performance measurement under the performance pledges.

How to use the serviceOpen/collapse

Customers can click the following link to watch a video on how to prepare of e-Express mail item for posting:
https://youtu.be/zUppflTGikg

1. Log on to the EC-Ship Online Platform, then input or upload delivery information.
2. Make a payment online by credit card (optional).
3. Print out a shipping label and affix it to the surface of a mail item.
4. Go to a post office for posting (except mobile post office).
5. Make up any shortage in postage at counter by cash, EPS or Octopus
6. Receive a posting receipt for your record.
7. Download a Certificate of Posting on EC-Ship within 6 months from the date of posting.

Size and Weight LimitsOpen/collapse

Weight 2kg or below
Size Same as the size of normal air mail letters and packets
Please click here for details

Where to post the itemsOpen/collapse

All post offices (except mobile post offices) can accept mail prepared by EC-Ship posting (including e-Express mail).

Frequently Asked QuestionsOpen/collapse

  1. How to wrap and pack my items?
  2. Are there restrictions on what I can send?
  3. I’m posting a valuable item. Should I be using e-Express?
  4. How to trace the delivery status of e-Express items?
  5. What is the compensation policy for e-Express Service items?
 
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