Mail collection at Post Offices/ Self-service iPostal Stations

• Simple and user-friendly
• Collection of mail item by presentation of SMS
• Flexible collection time
• Extensive and convenient collection network
• Self-determined collection point

Local Mail

• EC-GET
• Local CourierPost
• Local Parcel
• Local Ordinary Packet (The packet would not be handled if the packet size is not complied with the below size requirement)
  1. The minimum weight OR minimum size limits:
     Weight: 500 g or above
     Dimensions:
     • If the thickness is more than 20mm, the minimum length AND width should meet the requirement of 140 mm x 90 mm or above; OR
     • If the thickness is equal or less than 20mm, either length OR width should exceed 305 mm or above
  2. The maximum weight OR maximum size limits:
     Weight: 2 kg
     Dimensions:
     • length, width and depth combined must not exceed 900 mm, and the greatest dimension must not exceed 600 mm

Inward Mail*

• Inward EMS
• Inward e-Express+^#
• Inward Parcel
• Inward Ordinary Packet (The packet would not be handled if the packet size is not complied with the below size requirement)
  1. The minimum weight OR minimum size limits:
     Weight: 500 g or above
     Dimensions:
     • If the thickness is more than 20mm, the minimum length AND width should meet the requirement of 140 mm x 90 mm or above; OR
     • If the thickness is equal or less than 20mm, either length OR width should exceed 305 mm or above
  2. The maximum weight OR maximum size limits:
     Weight: 2 kg
     Dimensions:
     • length, width and depth combined must not exceed 900 mm, and the greatest dimension must not exceed 600 mm

Sender’s address should be written on the mail. iPostal Stations and Post Offices are invalid senders’ addresses.

Maximum size of item fit for the iPostal Station: 380 mm (length) x 450 mm (width) x 260 mm (thickness)

*Hongkong Post does not provide self-service iPostal stations for insured mail items. The addressee is required to collect the insured mail at the designated post office by presenting the notification letter issued by Hongkong Post.

#Inward e-Express+ service (the item numbers of such mail items are generally prefixed with the letter L) only provides mail delivery status online. There will be no mail enquiry service of any other kind. Senders and addressees need not contact Hongkong Post to enquire about the delivery status of their mail.

Compensation arrangements for the loss of inward e-Express+ items are as follows:
(i) In the event that an item is lost during the course of delivery, the enquiry should be made by the sender to the postal administration of the origin.
(ii) If an item is confirmed lost, the postal administration of the origin may, where applicable, arrange compensation for the sender in accordance with its terms and conditions of the corresponding service. The postal administration of the origin will handle the case in accordance with the Universal Postal Convention or any relevant agreements duly signed with the destination’s postal administration. In general, Hongkong Post will only make arrangements with the postal administration of the origin according to the aforesaid Convention or agreements and shall not be held liable to any other person for any loss of postal items.
(iii) To facilitate follow-up on the mail status, local addressees are recommended to request their senders to raise enquiries or claims (if applicable) with the postal administration of the origin.

For Terms & Conditions, please click here.

Collection at iPostal Station:

8 digits mobile phone number + iPostal Station code (e.g. 9XXX XXXX(PLGPO))

Examples:

• Local items:
  
• Inward items:
  

Collection at Post office:

8 digits mobile phone number + 3 letters post office code (e.g. 9XXX XXXX(GPO))

Examples:

• Local items:
  
• Inward items:
  

Click here for post office codes/ iPostal Station codes.

You can post your mail item at any  post offices (includes  mobile post offices*) or iPostal Kiosks.

*Except EC-GET items which cannot be posted at mobile post offices.

* iPostal Stations : Mail item should be collected in 48 hours upon the issue of the SMS collection notice.
* Post offices (except mobile post offices) : Please refer to your mail service terms for retention period.

For enquiries, please call general enquiry hotline 2921 2222.

1. What is Mail collection at Post Offices/ Self-service iPostal Stations?

2. What mail services are covered?

3. Can I prepare mail online?

4. Where to post the self-collection mail item?

5. Can I post/ receive a self-collection mail item through other couriers?

6. How do I know which courier service is used by the e-shop that I shop with?

7. How to ensure that an inward mail item can use the Mail collection at Post Offices/ Self-service iPostal Stations?

8. How to collect my mail item under the self-collection item?

9. What happens if the address information is written incompletely or wrongly?

10. What is the postage of Mail collection at Post Offices/ Self-service iPostal Stations?

11. Does the Mail collection at Post Offices/ Self-service iPostal Stations support any non-local mobile number to receive the collection SMS from HKP?

12. We are logistics/ courier service provider, how can we pass the mail item with Mail collection at Post Offices/ Self-service iPostal Stations to Hongkong Post for delivery?