EC-Ship is an online portal providing you with reliable, efficient and affordable posting solutions. Through this online portal, you can prepare and print shipping labels. You can even pay the Estimated Postage online using a credit card or permit mailing deposit account (Require prior application with Financial Services Division of Hongkong Post). Alternatively, you can pay by cash, EPS , Octopus, stamp, postage label, credit card, Faster Payment System (FPS) or e-wallet (Alipay, WeChat Pay, BOC Pay /Union Pay QR) at all post offices (except mobile post offices).
| Postage Comparison | Allows you to choose the suitable delivery service. |
|---|---|
| Prepare and Print Shipping Labels | Saves you the hassle of dealing with messy paperwork. |
| Flexibility in Payment | Captures the convenience and efficiency of payment by credit card online, permit mailing deposit account (Require prior application with Financial Services Division of Hongkong Post), cash, EPS, Octopus, stamp, postage label, credit card, Faster Payment System (FPS) or e-wallet (Alipay, WeChat Pay, BOC Pay /Union Pay QR) at the time of posting. |
| Online Shipping History | Allows you to easily look up your posting records within the past six months. |
Any customers who have an email account can register without charges for an EC-Ship account. Please visit ec-ship.hongkongpost.hk for registration.
The system will send an "EC-Ship Account Activation" email to your registered email address. Please follow the instructions to activate your EC-Ship account within 30 days from the date of the email.
All post offices (except mobile post offices) can accept mail prepared by EC-Ship posting.
Senders can send following mail items via EC-ship:
They can also send the following types of bulk mailing:
As usual, a sender enters information such as the sender's and recipient's name, address, estimated weight, etc. However, he is also required to specify a valid ZIP code in the recipient's address field. Unless a valid ZIP code is specified, a shipping label cannot be generated on EC-Ship. EC-Ship will assign a mail item to an applicable Office of Exchange of the US according to the ZIP code.
Customers are required to segregate mail items to New York (JFK) and others (including San Francisco (SFO), Los Angeles (LAX), Chicago (ORD) and Miami (MIA)) by referring to the indicators on the shipping labels. To facilitate processing by HKP's staff, mail items of the same Offices of Exchange may be contained in a box or bag.
Speedpost account senders can redeem the bonus points under Speedpost Bonus Point Scheme by posting a Speedpost item via EC-ship. They can earn one bonus point for every HK$1 spent. Speedpost account senders are required to present a Speedpost Authorisation Card for registration of bonus points under Speedpost Bonus Point Scheme when posting items at the counter.
Since the credit card account and the Speedpost account are two separate systems with no linkage, the credit amount of a Speedpost account customer will not be deducted or affected when he/she makes an EC-Ship payment with credit cards.
| Mail Item | Destination Country/ Service Area |
|---|---|
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The destination countries/service areas are the same as those of normal Speedpost (Standard Service), Air/Surface Parcel and Air/SurfaceRegistered Mail. |
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The destination countries/service areas include the Mainland, India, Indonesia, Japan, Korea, Macao, Malaysia, the Philippines, Singapore, Thailand, United Arab Emirates, Viet Nam, Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Luxembourg, the Netherlands, Norway, Poland, Portugal, Serbia, Spain, Sweden, Switzerland, Turkey, the United Kingdom, Australia, New Zealand, Canada, Brazil, Cambodia, Ireland, Latvia, Slovenia, South Africa, Iceland, Mexico, Italy, Saudi Arabia, Chile, Greece, Pakistan, Croatia, Romania, Morocco, Egypt, Malta, Sri Lanka, Lithuania, Estonia, Lebanon and the United States. |
| Mail Item | Delivery Standard/Speed* |
|---|---|
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The delivery standard is the same as those of normal Speedpost (Standard Service), Air/Surface Parcel and Air/Surface Registered Mail. |
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The delivery speed is around 7 to 14 working days. |
The sender should print an address label via EC-Ship Online Portal. The label should contain the sender’s and recipient’s addresses, an item no. barcode, a customs declaration form (CN22/CN23) and an air mail impression;
A shipping label should be properly affixed to the front of each item;
To ensure readability of barcodes, it is recommended that address labels should be printed with a laser printer;
No postage stamp is required for mail items; and
No item shall bear a return address located outside Hong Kong.
No.
No.
Yes. Shipping labels generated will be valid for 90 days. Please ensure that a valid shipping label is used for posting. In case a shipping label expires, it can no longer be used.
Any incomplete shipping label will be deleted after 90 days (from the first date that label is created and saved).
Yes, 500 pieces of posting information at maximum can be uploaded each time.
Yes, 500 pieces of posting information at maximum can be uploaded each time.
Yes. A maximum of 20 shipping labels can be prepared for the same country/region at one time.
No. Any change made to the design or size of an EC-Ship shipping label may render the system unable to read the barcode or cause delays in delivery.
(Measurement Unit: mm; Dimension: W x H)
| Speedpost (EMS) | e-Express+ Service | Air/Surface Registered Mail | Air / Surface Parcel |
|---|---|---|---|
| 1st ply: 184 x 129 2nd ply: 184 x 129 3rd ply: 184 x 129 |
To the US To other e-Express+ destinations |
1st ply: 188 x 81 | 1st ply: 188 x 135 2nd ply: 188 x 135 3rd ply: 188 x 137 |
At present, EC-Ship accepts payment by credit card online, permit mailing deposit account (Require prior application with Financial Services Division of Hongkong Post) or by cash, EPS , Octopus, stamp, postage label, credit card, Faster Payment System (FPS) or e-wallet (Alipay, WeChat Pay, BOC Pay /Union Pay QR)at service counters.
Senders may use different credit cards for each postage payment.
If the sender cancels the shipping label and clicks the “Refund” button on EC-Ship Online Portal after 8 p.m. on the date of payment, his credit card account has been debited by the credit card company. In other words, HKP has charged the sender for the shipping label. As long as the sender cancels the shipping label and clicks the “Refund” button on EC-Ship Online Portal, he will activate the refund process on the system. The refund will be credited to the credit card account through which the payment was made within two to four months from the date of application.
The refund will be re-credited to the credit card account through which the payment was made within two to four months from the date of application.
What is the latest time of posting for items sent via EC-Ship?
The latest time of posting for Speedpost varies depending on destinations. To ensure that the item arrives before the expected date of delivery, please check the latest time of posting of the selected destination country. For the latest time of posting for Speedpost to different destinations, please refer to Pos15A/1 for details.
To allow sufficient time for staff of post offices and Air Mail Centre to handle mail items and catch the scheduled flight, setting the latest time of posting is necessary.
All post offices (except mobile post offices) can accept mail prepared by EC-Ship posting.
If customers need to post mail in bulk, they can tender posting at a bulk acceptance post office counter.
Only the following two types of information can be amended manually on the printed shipping labels:
| Information which can be amended manually | Details |
|---|---|
| Insurance details | The sender can amend insurance details manually on the printed shipping labels. Counter staff will then input the updated information into the system. |
| Item weight | Counter staff will verify whether the postal information on the shipping labels is consistent with that of the actual item and also measure the weight of the item. The weight shown on the electronic scale of HKP shall prevail. Counter staff will input the updated details into the system and revise the item weight manually on the printed shipping labels. |
Both the sender and counter staff are not allowed to amend any detail other than the above two types of information manually on the printed shipping labels. Otherwise, the indemnity may be affected. Thus, the sender must ensure correct inputting of the posting information before posting is made.
It will take around two to four months (from the date a customer of submitting a refund request) for each refund application to be vetted. Once the application is approved, a refund instruction will be issued to the credit card bank for further processing. The refund will be re-credited to the credit card account through which the postage payment was made.
Senders will also be issued with a consolidated posting receipt at the counter for record purpose.
| Mail Item | Insured Mail Service and Charge |
|---|---|
| e-Express+ Service | An extra insurance option is available (except mail items destined for Brazil, Israel, Lebanon, Russia, South Africa, Turkey and Viet Nam) at a flat premium of HK$11 with the maximum coverage of HK$5,000. |
| Speedpost (Standard Service) | An extra insurance option is available. The premium and terms are the same as those for normal Speedpost (Standard Service). |
| Air/Surface Registered Mail | Extra insurance option is not available. |
| Air/Surface Parcel | An extra insurance option is available. The premium and terms are the same as those for ordinary Air/Surface Parcel. |
| Mail Item | Indemnity Arrangement |
|---|---|
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| e-Express+ Service |
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The terms and conditions of indemnity for Speedpost (Standard Service), Air/Surface Registered Mail and Air /Surface Parcel are applicable to Speedpost (Standard Service), Air /Surface Registered Mail and Air /Surface Parcel items sent via EC-Ship respectively.
Please click here for detail.
Hong Kong Post provides the following bulk mail services. The services offer various options for posting bulk mail to cater for the different needs of customers.
To know more on the bulk mail service, please refer to Post Office Guide and Hong Kong Post Website.
By using EC-Ship, the preparation of bulk posting statement will be more efficient and accurate. After input the posting details in EC-Ship, system will calculate the postage and validate the posting data automatically. Also, EC-Ship supports "Copy" and "Batch Upload" function to facilitate posting statement preparation. Besides, customers can make use of the user-friendly system functions to manage their posting records under their online account.
There are three options available, namely Permit Mailing, Franked Mailing and Postage Prepaid.
Permit Mailing enables business bulk mailers to lower operating costs and save time. A permit indicia will be printed on each item. No postage stamp is required.
To use permit mailing, simply apply for a Permit Licence with a unique Permit Number from Hongkong Post. Applications can be approved within one working day. Payment of postage can be made by cash or EPS. You may also prearrange with Hongkong Post Financial Services Division to pay by cheque or through a Hongkong Post Deposit account.
For enquiries, please call 2921 2243.
Postage for standard bulk mail items can also be prepaid. Currently, only local bulk mail and general bulk mail item allow postage prepaid.
For enquiries, please call 2921 2277.
First, you need to login to EC-Ship and then associate your permit account by supplying the Permit No and its activation code in "My Permit" page. After the association, you are able to select the permit no. when preparing your bulk posting statement.
The activation code is provided by Hongkong Post and has been mailed to you before. If you didn't receive or lost the code, please contact hkpo@hkpo.gov.hk.
To use a Comprehensive Deposit Account(CDA) to pay the bulk mail postage, please associate your Comprehensive Deposit Account to your EC-Ship account first.
When preparing the bulk posting form, no matter you are posting permit mail or postage prepaid mail, please select your Comprehensive Deposit Account number in section "Permit/Account No."
To use a Postage Prepaid Account to pay the bulk mail postage, please associate your Postage Prepaid Account to your EC-Ship account first.
When preparing the bulk posting form, after select "Postage Prepaid" in section "Type of Posting", please select your Postage Prepaid Account number in section "Permit/Account No."
Incomplete (Pending for Info) posting will be kept for 30 days. Completed posting records will be kept for 6 months.
The selection of bulk service is based on the approved service(s) of your associated permit account, comprehensive deposit account (CDA), private franking machine or postage prepaid account. Please make sure you have associated the account already.
After association, you can check the account approved bulk service(s) in the corresponding account page under [My Profile] > [Hongkong Post Account]. If you find any problem in the approved bulk service(s), please contact us.
The following procedure is applicable to Local Bulk Mail, Bulk Air Mail, Lightweight Air/Surface Mail Items, Periodicals Service and General Bulk Mail Item Service:
Sender should prepare the bulk posting summary in EC-Ship platform.
The bulk mail items should be bundled, boxed or enclosed in mail bags according to different bulk service's segregation requirements. To understand more on the segregation requirements, please refer to Post Office Guide and Hong Kong Post Website.
Please bring along the following items to post in bulk acceptance office
Payment must be made at the time of posting. Pending payment for bulk mail items will not be accepted. Bulk mail items are subject to checking by the respective Bulk Acceptance Offices and mail processing centres. In case the postage paid falls short of the required amount, the sender shall make up the difference immediately upon notification.
No, you don't need to fill in Pos487 form anymore.
The posting information, such as quantities, weight can be updated during the acceptance at counter. And the updates will be reflected in the receipt issued at counter.
Postage Prepaid Account is designated for customer to use prepaid bulk posting. A Postage Prepaid Account number is starting with prefix PP.
You cannot update the postage prepaid account information in EC-Ship. Please contact Financial Services Division to update.
In [My profile] > [Hongkong Post Account] > [Postage Prepaid Account], you can click "PP Account Association" on the left and then enter the your PP account no. and the activation code.
The activation code is provided by Hongkong Post and has been mailed to you before. If you didn't receive or lost the code, please contact hkpo@hkpo.gov.hk.
In [My profile] > [Hongkong Post Account] > [Postage Prepaid Account], you can choose the postage prepaid account number from the "My Postage Prepaid Account" list on the left, and then click "Dissociate this PP Account from EC-Ship" in the postage prepaid account detail section. Finally, click the "Dissociate" button in the confirmation dialog to complete the dissociation.
You cannot cancel the dissociation once the linkage is removed successfully. If you would like to associate the permit account again, please click the "PP Account Association" function again.
If your Postage Prepaid Account has a deposit or credit account, you can view the invoice and payment history information in "History" under "Postage Prepaid Account" You can click "view" to check the invoice detail. If you want want to view more invoices, you may click "View all".
You can view the invoice and payment history for the past 12 months.
Comprehensive Deposit Account is designated for government department to use bulk posting, purchasing stamps and re-setting the private franking machine service. A Comprehensive Deposit Account number is starting with prefix CD.
You cannot update the comprehensive deposit account information in EC-Ship. Please contact Financial Services Division to update.
In [My profile] > [Hongkong Post Account] > [Comprehensive Deposit Account], you can click "CDA Association" on the left and then enter the your CDA number and the activation code. The activation code is provided by Hongkong Post and has been mailed to you before. If you didn't receive or lost the code, please contact hkpo@hkpo.gov.hk.
In [My profile] > [Hongkong Post Account] > [Comprehensive Deposit Account], you can choose the CDA number from the "My CDA" list on the left, and then click "Dissociate this CDA from EC-Ship" in the CDA detail section. Finally, click the "Dissociate" button in the confirmation dialog to complete the dissociation.
You cannot cancel the dissociation once the linkage is removed successfully. If you would like to associate the permit account again, please click the "CDA Association" function again.
You can view the invoice and payment history information in "History" under "My CDA". You can click "view" to check the invoice detail. If you want want to view more invoices, you may click "View all".
You can view the invoice and payment history for the past 12 months.
Firms who regularly have large quantities of commercial printed papers such as catalogues, prospectuses, price lists etc. which are excluded from the bulk rate per bag may apply to the Postmaster General for a permit to imprint a Postage Paid design on the envelopes of wrappers. The addressed items may then be handed in at a designated post office without further need for postage stamps or other indication of payment. A permit account number is starting with prefix PM.
You cannot update the permit account information in EC-Ship. Please contact Financial Services Division to update.
In [My profile] > [Hongkong Post Account] > [Pemit Account], you can click "Permit Association" on the left and then enter the your permit number and the activation code. The activation code is provided by Hongkong Post and has been mailed to you before. If you didn't receive or lost the code, please contact hkpo@hkpo.gov.hk.
In [My profile] > [Hongkong Post Account] > [Pemit Account], you can choose the permit no from the "My Permit" list on the left, and then click "Dissociate this permit from EC-Ship" in the permit detail section. Finally, click the "Dissociate" button in the confirmation dialog to complete the dissociation. You cannot cancel the dissociation once the linkage is removed successfully. If you would like to associate the permit account again, please click the "Permit Association" function again.
If your permit has a deposit or credit account, you can view the invoice and payment history information in "History" under "My Permit". You can click "view" to check the invoice detail. If you want want to view more invoices, you may click "View all".
You can view the invoice and payment history for the past 12 months.
Please visit EC-Ship API Technical Resource Center for further information. URL: ec-ship.hongkongpost.hk/API-portal/
e-Commerce providers and their partners are potential users of EC-Ship API in providing integrated services through interfacing their websites to EC-Ship system. High volume mailers will be able to handle their postings with speed and efficiency through the EC-Ship API.
Users of EC-Ship API must be familiar with Web Services and have / engage IT development resources to build your own interface programs. Users shall successfully complete the testing of their programmed interfaces at EC-Ship API testing environment in accordance with our requirements.
We recommend users of EC-Ship API to take a closer look into the products and services offered at EC-Ship platform. A clear understanding of the features of the EC-Ship online platform will also help you to get familiar with the EC-Ship API effectively.
Currently, EC-Ship API supports the following delivery services: