FAQ

What is the delivery standard?

• The delivery standard of iMail varies from destination to destination, but basically the same to that of ordinary registered air mail service, i.e. 5 to 16 working days for delivery.
• The service standards of iMail service are divided into two periods -- peak periods and non-peak periods. If postal items are posted before the Latest Time of Posting, they will be sent to the designated freight carriers (subject to freight availability).

  Local handling time

  Local handling time#
  Non-peak period^	Peak period^
  within 2 working days	within 4 working days

  # No. of working days needed for delivering airmail (posted before the advertised latest time for posting) to the designated air carrier, subject to flight availability.
  ^ Non-peak period: March to October 2018; Peak period: November 2017 to February 2018.
• Sundays and public holidays are excluded for the purpose of determining the date of posting or arrival in Hong Kong for all mail items and for performance measurement under the performance pledges.
• For delivery standards of individual destinations, please refer to "Postage Rates and Services" - Pos15 Supplement.