Under what circumstance will the redirection service be declined?

An Application will be declined if the Postmaster General reasonably believes that:

  1. the Old Address is still occupied by an individual Applicant’s family members (including parents, spouse, siblings) or colleagues, any director of a corporate Applicant and any partner of a partnership, who can redirect the mail items to the Applicant;
  2. any person at the Old Address (including without limitation any of an individual Applicant’s family members or colleagues, any director of a corporate Applicant and any partner of a partnership but excluding any new occupant of the Old Address) has reasonably objected to the Service to be provided to a particular Applicant of the Application;
  3. the Applicant has not permanently vacated from the Old Address;
  4. the Old Address is an address of an association dedicated to a particular interest or activity, hotel, boarding house, lodging house, secretariat office or business centre; or
  5. the Old Address is subdivided into different units and/or more than one tenant in the same property (including but not limited to “multi-dwellers” residential premises) that is only served as a central point or mailbox for receiving mail items.