Residential and Business address

Pos 407/3 Notification of Collection of Parcel

Pos 407A/2 Reminder Notification of Collection of Parcel

Pos 501F Notification of Collection of Registered Item

Pos 501G Notification of Collection of Registered Item

Pos 6A Notification of Mail Collection

Pos 6F Notification of Collection of Inward e-Express+ Item

Pos 498E Notification of Collection of Speedpost Item

Pos 501H Notification of Collection of Local CourierPost Item

Notification card for residential or business address

• If you would like to collect the mail item at another post office, please visit the Hongkong Post website or call 2573 1234 for arrangement (Note: This arrangement is not applicable to ordinary mail items and insured mail items).
• Please refer to the Need-to-know Guide for Mail Collection for the documents required for mail collection at post office counters.
• The Mail Redelivery Service is applicable to EMS items and parcels (local and inward) only. It is not applicable to inward insured parcels or items that are subject to any fees or charges.
• For local and inward parcels, the addressee is required to pay a demurrage charge if the parcel is not collected within the first 7 working days after the issue of the Notification of Collection of Parcel (Pos 407/3) (The charge is $2.7 per item per day counting from the day following the free retention period with a minimum charge of $22, except for returned parcels). The Post Office will then issue the Reminder Notification of Collection of Parcel (Pos 407A/2) to remind the addressee to collect the parcel. Upon the issue of Pos 407/3, local parcels will be retained for 14 working days.
• Inward parcels (including returned parcels) will be kept for two months from the issue date of the first notification card. The parcels will be available for collection at a designated post office within one month from the issue date of the first notification card. If the parcels are not collected at the designated post office within the first month of the retention period, please contact us within the second month of the retention period at 2573 1234 and provide (1) Item no. and (2) Reference no. to make an appointment to collect the parcels at Kowloon Bay Post Office (will be available for collection after 2 to 3 working days).
• If collection is not made within the retention period as indicated on the notification card, the item will be returned to the sender (if applicable) or regarded as an undeliverable item and disposed of in accordance with relevant procedures.