FAQ

How to check the status of delivery after an item is mailed?

Senders can track a mail item using the mail tracking service of Hongkong Post, except the following types of mail item.

1. Outward ordinary surface mail / air mail (i.e. The mail item does not have an item number.)

2. Inward ordinary surface mail / air mail (i.e. The mail item does not have an item number.)

3. Mail items returned from other destinations without any item number

   All non-local postal administrations will not help track an item if no item number is available. For mail items returned from other destinations without any item number, if the sender would like to know the reason for non-delivery, he / she is advised to send a copy of the front and back of the envelope of the returned mail item to the addressee and ask the addressee to check with his / her local postal service provider.

What type of mail do you want to track?

• Local mail (Local CourierPost mail excluded). Please click here.
• Local CourierPost mail. Please click here.
• Outward surface or air parcel, registered mail, or insured mail. Please click here.
• Speedpost. Please click here.
• Outward mail returned from other destinations (with item number). To enquire about the reason for non-delivery, please click here.
• Inward i mail with item number (i.e. parcel, registered mail, insured mail and Speedpost). Please click here.

Tracking Local Mail

Tracking Local Mail (Registered Mail / Parcels), or Outward Mail (Registered Mail / Insured Mail / Parcels)

Senders must, within 5 months from the date of mailing, raise a request to check the delivery status of the mail item. Senders can track an item in the following way:

Track With Item Number

Format of item number* for registered / recorded delivery mail: RR XXXXXXXXX HK / RA XXXXXXXXX HK

Format of item number* for parcels：CP XXXXXXXXX HK

(*Note: XXXXXXXXX = 9 digits)

Track Without Item Number (e.g. loss of item number)

Please visit the post office at which the item was posted and provide details such as the date of mailing, the name of addressee and the address to the counter staff for mail tracking.

Tracking Local Ordinary Mail

Any item sent as ordinary mail does not have an item number for mail tracking. Under normal circumstances, ordinary mail will only be delivered according to the addresses without being recorded. The Hongkong Post does not provide tracking service for local ordinary mail.

Tracking Local CourierPost Mail

Senders must, within 5 months from the date of mailing, make a request to track an item. Senders can track an item in the following way:

Track With Item Number

Format of the item number *of CourierPost mail: DA XXXXXXXXX HK

(*Note: XXXXXXXXX = 9 digits)

Track Without Item Number (e.g. Loss of item Number)

Please call the enquiry hotline 2921 2211 (Answered by staff during office hours: Mon-Fri 9am-7pm, Sat 9am - 5pm, except public holidays) and provide details such as the date of mailing and the post office at which the item is mailed. Hongkong Post will try to track the item with the name of sender and addressee, the address, etc. However, it may take a longer time if the item number cannot be provided.

Tracking Outward Speedpost items

Senders can, within 3 months from the date of mailing, make a request to track a Speedpost item. Senders can track an item in the following way:

Track With Item Number

Format of item number* of a Speedpost item: EE XXXXXXXXX HK

(*Note: XXXXXXXXX = 9 digits)

Track Without Item Number (e.g. Loss of item Number)

Please call the enquiry hotline 2921 2211 (Answered by staff during office hours: Mon-Fri 9am-7pm, Sat 9am - 5pm, except public holidays) and provide details such as the date of mailing and the post office at which the item is mailed. Hongkong Post will try to track the item with the name of sender and addressee, the address, etc. However, it may take a longer time if the item number cannot be provided.

Reason for Return of Outward Mail

If a mail item is returned from other destinations (with a valid address but without reason for return indicated), the sender can make an enquiry about the reason for return, provided that an item number is available. An Enquiry Form Pos28B should be completed and submitted with proof of mailing, and a copy of the front and back of the wrapping of the returned item to Hongkong Post:

1. By Mail to Mail Tracing Office, Hongkong Post, 12/F Kennedy Town Community Complex, 12 Rock Hill Street, Kennedy Town, Hong Kong
2. In person to any post office
3. By fax to 2543 0469

Hongkong Post will check with the local postal administration for the reason for return.

Tracking Inward Mail

Tracking Inward Mail (Registered Mail / Insured Mail / Parcels)

Senders can, within 6 months from the date of mailing, make a request to track an inward registered / insured mail item or a parcel. Senders can track an item in the following way:

Tracking Inward Speedpost items

Senders can, within 3 months from the date of mailing, make a request to track an inward courier mail item. Senders can track an item in the following ways: