You are welcomed to send us enquiries, contributions and suggestions. Our telephone hotline, fax hotline, e-mail address and postal address are as follows:

Services Correspondence Address Customer Care Hotlines Fax No.
General Enquiry

Hongkong Post

Hongkong Post Building,
8 Wang Kee Street, Kowloon Bay, Kowloon

Enquiry Hotline:
(852) 2921 2222*

Operating hours of hotline:
24-hour

Email address:
hkpo@hkpo.gov.hk

(852) 2868 0094

Customer Feedback Form

* Hongkong Post will not contact members of the public through this telephone number.

For General Enquiry Hotline of Hongkong Post at 2921 2222, after selecting language, please press [8] (Other enquiries and complaints) and then press [5] (Speak to customer service representative). Your call will be transferred to a hotline arranged by Hongkong Post and "1823" of the Government for answering enquires related to Hongkong Post. If the line is busy, you may leave your message with the phone recorders and customer service representatives of "1823" will call back as soon as possible. You may also dial "1823" direct to obtain information about the services provided by the Department.

 
Services Correspondence Address Customer Care Hotlines Fax No.
Mail Tracing

Mail Tracing Office

12/F Kennedy Town Community Complex, 12 Rock Hill Street, Kennedy Town, Hong Kong

Mail Tracing Hotline:
(852) 2921 2211

Operating hours of hotline:
9:00 a.m. - 7:00 p.m. Mon to Fri
9:00 a.m. - 5:00 p.m Sat
(Closed on Sundays and public holidays)

Email address:
mto@hkpo.gov.hk

(852) 2543 0469

Stamps and Philately

Stamps & Philately Division

4/F, Hongkong Post Building, 8 Wang Kee Street, Kowloon Bay, Kowloon

Philatelic Bureau hotline:
(852) 2785 5711

Operating hours of hotline:
Monday - Friday: 9:00am - 6:00pm
Saturday: 9:00am - 1:00pm
(Except Sunday and Public Holidays)

Email address:
spd@hkpo.gov.hk

(852) 2191 9296

 

You may contact us by phone or in writing, for any suggestions or complaints regarding the postal services, as follows:

Services Correspondence Address Customer Care Hotlines Fax No.
Counter services

General Manager
(Retail Business)

5/F Central Mail Centre, 1 Wang Chin Street, Kowloon Bay, Kowloon.

Counter services hotline:
(852) 2525 5856

Operating hours of hotline:
9:00 a.m. - 5:00 p.m. Mon to Fri
9:00 a.m. - 12:00 noon Sat
(Closed on Sundays and public holidays)

Email address：
hkpo@hkpo.gov.hk

 (852) 2868 1442
Mail delivery

General Manager
(Mail Distribution/ Hong Kong & Kowloon)
5/F Central Mail Centre, 1 Wang Chin Street,
Kowloon Bay, Kowloon

General Manager
(Mail Distribution/ New Territories)
10/F, Tsuen Wan Government Offices, 38 Sai Lau Kok Road, Tsuen Wan

Mail delivery services hotline:
(852) 2723 3454

Operating hours of hotline:
9:00 a.m. - 5:00 p.m. Mon to Fri
9:00 a.m. - 12:00 noon Sat
(Closed on Sundays and public holidays)

Email address：
hkpo@hkpo.gov.hk

Hong Kong & Kowloon:
 (852) 2312 1455

New Territories:
(852) 2417 7172
Street posting boxes

General Manager
(Mail Processing)

5/F Central Mail Centre, 1 Wang Chin Street, Kowloon Bay, Kowloon

Street posting boxes services hotline:
(852) 2356 2516

Operating hours of hotline:
8:00 a.m. - 6:00 p.m. Mon to Sat
(Closed on Sundays and public holidays)

Email address：
hkpo@hkpo.gov.hk

 (852) 2908 0425
Barrier-free facilities

Access Coordinator
Attn: Assistant Postmaster General (Corporate Development)
Hongkong Post Building,
8 Wang Kee Street,
Kowloon Bay, Kowloon

Access Officers
The postmaster of each post office is the Access Officer on site to assist persons in need.

General Enquiry Hotline:
(852) 2921 2222

Operating hours of hotline:
24-hour

Email address：
hkpo@hkpo.gov.hk

 (852) 2868 0094

Whenever possible, we will respond immediately. All suggestions or complaints will be dealt with expeditiously and an interim reply be given within 10 days.

Please be advised that it is voluntary for you to supply to us your personal data. All personal data collected by us in the course of our handling of your case presented to this Department will only be used for purposes which are directly related to the case. The personal data collected may be transferred to parties who will be contacted by us during the handling of the case including the party being complained against or other parties concerned. The information provided might also be disclosed to agencies who are authorised to receive information relating to law enforcement, prosecution or review of decisions.

 

Right of Appeal

If you still feel that your case has not been dealt with adequately, you should write to the Postmaster General, Hongkong Post Building, 8 Wang Kee Street, Kowloon Bay, Kowloon.