Other Languages

Hongkong Post provides reliable, efficient, and universal postal services at reasonable prices to fulfil the needs of local residents and its international postal obligations, with a global reach of over 200 destinations. It has been operating as a trading fund department since August 1995. This gives a higher degree of flexibility in resources management and improves productivity, efficiency, and customer service standards.

Other than letter and parcel service, Hongkong Post also provides a wide range of services for customers with different needs, such as Speedpost, and Local CourierPost services. In addition, to cope with the growth in the e-commerce market, a number of services such as e-Express+ and EC-Get services were introduced.

To keep pace with the growth of e-commerce business, Hongkong Post has been enhancing the mail posting and collection facilities and services. Since May 2016, Hongkong Post has been expanding its network of iPostal Stations in the territory to provide the public with greater convenience in collecting mail items in different locations. Starting from July 2021, the self-service posting facility “iPostal Kiosks” came into service. Hongkong Post will continue to extend the coverage of these series of self-service facilities in the territory.

For bills and payments, PayThruPost provides one-stop service for customers to settle government, utility and other bill payments by cash, cheque, and EPS at all post offices. Contactless mobile payments are also available for transactions at all post office counters and iPostal Kiosks.

Hong Kong stamps continue to be popular with the public and philatelists of Hong Kong. In addition to its extensive post office network, Hongkong Post also make use of its ShopThruPost online platform to enable local and overseas philatelists to purchase Hong Kong stamps and philatelic products in a convenient manner.

Looking ahead, Hongkong Post is keen to enhance its capacity to capture the demand for the cross-border e-commerce business and contribute to the development of the Guangdong-Hong Kong-Macao Greater Bay Area.

Existing and planned measures on the promotion of racial equality

Hongkong Post is committed to providing a wide range of efficient and reliable postal and ancillary services to the public through its extensive network. We attach great importance to ensuring equal access to the services concerned by all members of the public, regardless of their racial background.

Services Concerned

• The public can make use of our postal and ancillary services at the 122 post offices (including three mobile post offices) in the territory.
• Mail items are delivered to the addresses (in Chinese or English) as indicated thereon in accordance with Hongkong Post’s performance pledges, without regard to the recipient’s race and ethnic origin.

Existing Measures

• All information leaflets and pamphlets available for the public are printed in both Chinese and English.
• Interpretation service will be arranged where necessary and appropriate through the Centre for Harmony and Enhancement of Ethnic Minority Residents (CHEER). CHEER provides telephone interpretation services in eight languages, namely Bahasa Indonesia, Hindi, Nepali, Punjabi, Urdu, Tagalog, Thai and Vietnamese.

Assessment of Future Work

• Feedback / suggestions from staff will be considered for continuous improvement of the services provided.
• Feedback / suggestions from people of diverse race will be considered to see if further enhancements can be made where necessary and appropriate.

Additional Measures Taken/To Be Taken

• Training and experience sharing sessions are arranged for staff to enhance their awareness of and sensitivity to racial equality.

Monitoring of Effectiveness and User Feedback

• The measures are strictly enforced to ensure neutrality in regard to race in the provision of services by Hongkong Post.
• The measures are regularly reviewed for continuous improvement.
• Feedback / suggestions from people of diverse race, if any, are recorded and reviewed to see if further enhancements can be made where necessary and appropriate.

For enquiries concerning the existing and planned measures on the promotion of racial equality, please contact Mr William YU, Assistant Manager (Public Relations) 1 via the following channels -