In September 2014, we started to install Integrated Postal Services System (IPSS) in our counter offices by phases for completion by early July 2015. In the second half of 2015, the system will be installed in all our backend offices. Apart from automating counter operations with re-engineered workflow, IPSS facilitates the planning and deployment of manpower and other resources. In parallel with the IPSS project, we installed 271 additional Octopus card readers in our post offices for the convenience of customers.
Through streamlining counter operations and integrating counter transactions with the backend workflow, the IPSS improves the operational efficiency and cost-effectiveness in the provision of counter services. At the same time, the new system brings about other notable benefits, including provision of one-stop counter service to customers, timely generation of management information on mail traffic and revenue, as well as enhanced cash and stock control.
