Hongkong Post is committed to nurturing a highly motivated and professional workforce.
Hongkong Post’s stated strategy of developing “World Class People” continues to underpin our recruitment and training programmes. It is our objective to develop a professional team that possesses the requisite competencies to respond to an evolving service environment swiftly and to achieve consistently high levels of performance. The number of training days offered to staff in 2013/14 increased to 37 862 days, compared to 30 390 days in the previous financial year.
Hongkong Post is committed to nurturing a highly motivated and professional workforce.
We continue to develop the management skills of our managerial staff to support their personal professional development and the department’s sustainable growth. In July 2013, an international postal services training programme was organised for junior managers to enrich their knowledge of cross-border postal operations. The programme included a study visit to the State Post Bureau and China Post in Beijing for benchmarking experience. Managerial officers are also offered sponsorship for postgraduate studies, such as the Master of Public Administration Programme and the Executive Master of Business Administration Programme, at local universities. In addition, seminars and workshops are organised regularly for sharing experience and best practices in relevant fields such as contract management, financial management and personal data protection.
To maintain a high level of customer satisfaction, we organise regular training courses for our frontline staff. Supervisory skills workshops prepare Postal Officers and Postmen for taking up higher responsibilities. We also organise competence development programmes to empower our frontline staff and supervisors to meet the challenges in the workplace.
We strive to excel through promoting self-learning among staff members. Various e-learning programmes, such as English and Putonghua courses for counter and delivery staff, customer service skills training for counter staff, etc., are available on the Hongkong Post Intranet to enable all ranks of staff to learn at a time and place convenient to them.
In accordance with the Department’s occupational safety and health strategy, we implemented the Safety Management System to ensure that our workforce enjoys a safe and healthy work environment. Frontline staff and managerial grade officers are also provided with training on occupational safety and health, focusing on preventive measures against injury at work.
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