We seek continuous improvement in our products and services in order to better serve our customers.
We will expand the capability of our Mechanised Letter Sorting System to sort letters bearing Chinese addresses. Procurement of the new system will be arranged in 2014/15.
We will further improve operational efficiency while providing price incentives to our customers by pursuing work-sharing solutions, such as encouraging mailers to make bulk postings at the Central Mail Centre and the BAM Centre instead of post office counters, and promoting advance booking of mail acceptance slots for bulk postings to facilitate our resource planning.
To meet the delivery needs arising from e-commerce, we will continue to develop service solutions in collaboration with other postal operators, e.g. extending the e-Express service to additional destinations, exploring new tracked service options with interested partners and offering customised counter collection service for online merchants.
The Integrated Postal Services System will be implemented in phases starting from August 2014 to enable all post office counters to provide a full range of postal services. The System will also integrate counter transactions with back-office operations, thus streamlining operational procedures and facilitating resource planning and deployment.
The General Post Office Building at Central houses the Hongkong Post Headquarters and various operational units, e.g. the General Post Office Counters and PO Box Section, the General Post Office Delivery Office and the Hong Kong Speedpost Operation Centre. To facilitate the development of the New Central Harbourfront, we plan to relocate our Headquarters to a site in Kowloon whereas the remaining district-based functions will be reprovisioned within Central in order to maintain continuity in service provision.
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