In the area of e-commerce, we have launched an EC-Ship Service to provide online shipping services to internet traders who can now prepare shipping labels and customs declaration forms online for Speedpost, parcel and registered items. Users are also able to check their mailing history and maintain their address books online. The service also enhances operations at our branch offices and processing centres through a simplified mail acceptance process and transmission of shipment information in advance of the physical arrival of mail.
We have established the Hongkong Post e-Club to deliver the latest information on cost effective postal solutions to e-merchants. The club also serves as a platform for Hongkong Post to collect customer feedback, identify the needs of e-merchants as well as to facilitate the implementation of service improvement initiatives and a deeper understanding of the evolving needs of the internet business.
We implemented a new Flight Space Control System in August 2010 to facilitate the planning and control of our flight space needs. This new system keeps track of the uploading of air mail items and the availability and utilisation of flight space and is integral to the efficient despatch of air mail items.
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