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Self-Service Postal Kiosk Provides One-stop Shop Service A self-service postal kiosk, which provides a one-stop shop service for customers to weigh mail items, assess postage and print the required labels, was launched on a trial basis at the eCentre, Hennessy Road Post Office and Tuen Mun Central Post Office in April 2010, August 2010 and February 2011 respectively. |
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Registration for use of the Road Cargo System (ROCARS) A one-stop shop agency service was launched for the Customs and Excise Department in May 2010 at 16 post offices to facilitate registration for the use of the ROCARS. |
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Economy Express Service to the Mainland Grows Economy Express Service was extended beyond its introductory Guangdong catchment to include Beijing, Tianjin, Shanghai and Chongqing as well as Hubei province. The service proved popular and a tactical promotional programme was launched later in October 2010 to promote the service. |
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Implementation of the Flight Space Control System A Flight Space Control System was implemented to keep track of the uploading of air mail and the availability and utilisation of flight space. The programme also facilitates flight space planning at the Air Mail Centre to despatch outward air mail. |
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Launch of EC-Ship Service EC-Ship Service with online functions was launched to help internet traders prepare shipping labels and customs declaration forms for the mailing of Speedpost, parcel and registered items. The system also enables users to check their posting history and maintain their own address books. Opt-out Sticker Scheme for Hongkong Post Circular Service An opt-out sticker scheme was introduced in September 2010 for members of the public to choose not to receive circular mail made through the Hongkong Post Circular Service. |
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"Appreciation Month" To show our appreciation for the continuous support of our customers and to showcase the achievement of our staff in the area of customer service, a series of activities were launched during the month including a "Care from the Heart" exhibition, "Encourage Badges" for staff and specially-designed Octopus card holders for customers. "Meet-the-Customer" sessions were arranged at designated post offices by managerial staff to listen to feedback from customers face-to-face. |
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Extension of Mainland China – Hong Kong Direct Mail Service The Mainland China – Hong Kong Direct Mail Service was extended from two to 11 major cities in the Mainland in December 2010 to facilitate business growth of Small and Medium Enterprises. |
