Customer Feedback

Customer's suggestions and feedback represent an important means of reviewing our services and to identify areas for improvement, and we collect feedback through the following channels:

• Customer Liaison Groups
• Customer visits
• Customer satisfaction surveys
• Corporate account management
• Market research
• Mystery shopper survey programme

We strive for customer service excellence. However, if we are unable to meet our targets, customers have a right to a full and prompt explanation.

To contact us, please click here.