Hongkong Post Service Ambassador

‘Hongkong Post Service Ambassador’ is our chatbot service for general postal enquiries, including those on mail tracking. Chat with our Service Ambassadors - ‘Siu Yau Siu Ching‘ on Hongkong Post website, Hongkong Post Mobile App or Hongkong Post official WhatsApp account and obtain the latest postal information anywhere, anytime!

Frequently Asked Questions

1. How to chat with the ‘Hongkong Post Service Ambassador’?

It’s easy! Start an interactive conversation with the ‘Service Ambassador’ by clicking the icon of ‘Hongkong Post Service Ambassador’ on the top right corner on the Hongkong Post website. Similarly for the Hongkong Post Mobile App, just click the icon of ‘Hongkong Post Service Ambassador’ on the top right corner to start a conversation.

Icon of ‘Hongkong Post Service Ambassadors’ - ‘Siu Yau Siu Ching‘

During the conversation, simply enter the corresponding number of an enquiry item as shown by the Service Ambassador, our ambassador will promptly provide a link for the relevant postal information.

2. Can the ‘Hongkong Post Service Ambassador’ answer all of my questions on Hongkong Post services?

The ‘Hongkong Post Service Ambassador’ can answer general postal enquiries, including those on mail tracking.

The following information is available:

Postage and Preparations before Posting

• Introduction of postal services
• Postage calculator and delivery standard
• Details on prohibited items, restricted items and custom duties of respective destinations
• Customs clearance of outward mail
• Guide on packing for posting
• Notices and press releases (including types of services currently available to destinations)

Sending Mail

• Drop-off points
• Pick-up service
• Security inspection for outward mail

Track and Trace and Support after Posting

• Track and Trace
• Locations of post offices and iPostal stations for mail collection
• Notes on receiving mail requiring signature for receipt
• Change of mail collection office
• Apply for mail redelivery service (applicable to inward EMS items and parcels)
• Apply for mail redirection service
• Compensation

Advance Order Service

• Next stamp issue

ShopThruPost

• General information
• Order status

3. Which languages does the ‘Hongkong Post Service Ambassador’ support?

The ‘Hongkong Post Service Ambassador’ supports traditional Chinese, simplified Chinese and English. Users can switch between languages using the language menu on the dialogue panel anytime.

4. Will the ‘Hongkong Post Service Ambassador’ ask for my personal information?

The ‘Hongkong Post Service Ambassador’ will not request users to provide any personal identifiable information. For the protection of your privacy with respect to personal data, do not provide any personal identifiable information while chatting with the Service Ambassador.

Scan the QR code below to chat with the ‘Hongkong Post Service Ambassador’!

Hongkong Post website

Hongkong Post Mobile App (iOS)

Hongkong Post Mobile App (Android)

Hongkong Post Official WhatsApp account